Customer Satisfaction Software provides a range of benefits to enterprises. Consumer satisfaction is crucial for companies in multiple ways. First, it is cheaper to retain satisfied buyers than to acquire new ones. Surveys indicate that acquiring prospects and converting them into customers can cost up to 6 times more than retaining current ones. Further, customers are influenced more by the quality of service than price. So they’ll choose a company that delivers high-quality service more than a firm that charges low prices but offers poor quality service.
Why a Customer Satisfaction App is Essential?
To continue, by ensuring customer satisfaction your brand can stay a step ahead of the competition. So make the effort to impress your buyers with an accessible, convenient, informative, and attractive website as well as prompt delivery and response. In addition, satisfied customers are more likely to return for more and become loyal and repeat buyers.
With customer feedback software, you can gain insights into what consumers like about your company and deliver more of the same to them. Finally, customer satisfaction can lead to good word of mouth publicity as happy customers are sure to recommend your product or service to their family and friends.
Benefits of piHappiness for Multiple Industries
piHappiness is a feature-loaded customer happiness app that is utilized in multiple industries. Let’s take a look at a few of them:
Use of piHappiness in the Retail Industry
- Factory Outlets, Showrooms, and Retail Stores: These businesses install automated kiosks at strategic places on their premises to capture buyers’ feedback and inquiries regarding purchase and post-sales service.
- Shopping Malls and Markets: These permit shoppers to provide their rating on aspects such as price transparency, product inventory, product return policy, parking space, and cleanliness.
- Departmental Stores and Super Markets: Allow shoppers to rate on several parameters including freshness and quality of food and groceries, staff politeness and knowledge, checkout efficiency and speed, and more. This information is leveraged to improve the performance of retail outlets.
Use of piHappiness in the Education Sector
- Schools: piHappiness student feedback system is utilized to capture students’ digital feedback in the classroom on issues such as proficiency of instructors, ambiance, quality of education, facilities, and more.
- Colleges: Colleges deploy piHappiness to survey students on subjects like available technical resources, library facilities, food availability and quality in the canteen, the efficiency of professors, quality of lectures, and other topics.
- Universities: piHappiness provides insights into the pace of teaching, lab infrastructure, technology facilities, lecture quality, and other issues.
- Education Centers: These collect feedback on student communication, proficiency of instructors, class timings, and courses offered.
- Academies: They use piHappiness customer happiness app to gather student feedback on the willingness and ability of the academy to assist students, mentoring capabilities, curriculum followed, assignments and materials, and other subjects.
- Coaching Institutes: Collate feedback after classes on center accessibility, teaching tools, study materials, quality of faculty, and more.
Use of piHappiness in the Restaurant Industry
- Fine Dining Restaurants: Utilize piHappiness restaurant feedback system to capture opinions on a restaurant menu, decor, service, ambiance, and other details.
- Quick Service Restaurants: Get consumer views on menu items, food quality, staff efficiency, and more.
- Catering Services: Explore consumers’ perceptions of food preparation and presentation, menu variety, catering efficiency, hygiene standards, and so on.
- Cafeterias: Capture feedback to evaluate food quality and taste, hygiene, staff service, and more.
- Take Away Joints: These outlets craft intuitive internet surveys and send links to them via SMS and email to learn about food and packaging quality, freshness retention, and other important details.
- Delivery Restaurants: These wish to learn about consumers’ experience on agent behavior, delivery experience, food quality and quantity, and more.
Use of piHappiness in the Healthcare Sector
- Healthcare Organizations: These use piHappiness patient feedback system to capture the visitor and patient feedback from various places in the hospital including reception, waiting rooms, wards, and others.
- Pharmacies: These wish to get buyer feedback on staff responsiveness, discounts offered, availability of medications, and other details.
- Diagnostic Labs: Capture feedback on the maintenance of hygiene, on-time delivery of medical reports, communication, knowledge, waiting time, etc.
Scope of piHappiness Customer Satisfaction Survey App
piHappiness, as a versatile customer satisfaction app, can be used in a range of industries to accurately capture consumer feedback and glean actionable insights from it that businesses can leverage to improve the quality of their products and services and ensure user happiness.