Patient experience has increasingly and rightfully become a central parameter to gauge the service provided by any hospital or healthcare facility. It would not be wrong to claim that service industries run on the fuel of customer satisfaction. Traditionally, patient experience was analyzed by collecting feedback manually on pen and paper. However, this rather time-consuming process is now replaced by the digitized feedback made available through patient experience software platforms like piHappiness. This software makes the otherwise tedious and complicated job of collecting feedback easier, faster, and convenient.
Why Is Feedback Collection Important to Drive Patient Experience?
Being a part of the service industry naturally means that the healthcare facilities have the customers i.e. the patients as the center of all attention. The goal of all hospitals lies in satisfying their patients and enhancing their experience while undergoing treatment. To fully understand the expectations of patients, hospitals should focus on collecting their feedback after every visit.
A patient’s experience in a hospital is influenced by several factors like communication with service providers, staff behavior, quality of food, hygiene, billing methods, etc. By collecting feedback, the hospital staff and administration can identify, analyze, and address the issues that have the scope of improvement.
A patient feedback app allows hospitals to collect feedback on all these numerous issues and take the necessary steps to resolve the same. When patients notice that their feedback is being taken seriously, they feel valued. Patient experience keeps on improving every day. This helps hospitals gain patient loyalty, good word-of-mouth, and increasing returns on the business front.
Ways in Which A Patient Feedback Software Makes Feedback Collection Convenient
Collecting feedback with the help of a patient feedback software like piHappiness does not even feel like feedback collection. Let us look at how this software makes feedback collection and the subsequent analysis, fun and practical at the same time.
🏥 Collects and Manages Patients Data
A patient satisfaction survey software collects and manages important data concerning every patient. This includes their name, email id, contact number, sex, profession, diagnosis, and so on. This data is readily accessible to the concerned administration when they are going through the patient responses. In contrast to physical sheets of feedback that can get displaced, this data is never lost.
🏥 Prepares Custom Surveys
The patient feedback app prepares dynamic and custom surveys for patients to address different issues in detail. These surveys can be sent to the patients either via a web link, or a simple SMS.
🏥 Presents Advanced Options
Keeping in mind the demographic and linguistic diversity among patients, this software is designed with several choices for languages. This makes it easier for patients to offer their feedback comfortably in their first language. Moreover, information can be collected through various templates like questionnaires, open texts, feedback surveys, etc. The software is available on iPads, Android tablets, kiosks, and web surveys.
🏥 Prepares Analytical Insights
The hospital feedback app not only collects patient feedback and surveys but also prepares insights and summaries of the same. These insights are available in the form of infographics, charts, tables, etc., thus making it easier for the concerned authorities to have a better understanding of the issues at hand. These feedback reports can be scheduled to email inboxes at regular intervals so that one can keep track of the progress in real-time.
🏥 Resolves Issues Faster
Unlike patient feedback, suggestions, and complaints that take ages to be noticed by the concerned authorities, the feedback on software like piHappiness, is accessed and analyzed regularly. A necessary plan of action can be implemented at the earliest and it can be made sure that issues are resolved as soon as possible.
🏥 Accessible on Multiple Locations
The patient feedback software can be used to access patients’ feedback from multiple hospitals, clinics, or branches of the same hospital. Within a hospital premise itself, it is available at several locations like reception areas, waiting rooms, wards, etc. This makes it easier for patients to offer instant feedback at any point in time.
Collecting patient feedback and reflecting on the same, is an important part of forming meaningful interpersonal relationships between the healthcare providers and patients. Patient experience survey software by piHappiness is a game-changer in the field of collecting informative feedback and surveys from patients. With the software, feedback collection is no longer a monotonous process in driving patient satisfaction.