All posts by Sarah Maxwell

Customer FeedbackCustomer Feedback App

How Customer Feedback Holds Value For A Successful Business

Businesses don’t run on how you keep selling and marketing your brand. Involving customer experience and establishing an interpersonal relationship. By sharing their connection with the brand can help reach better success levels. The business will be able to gauge the needs of the customers and work on them to deliver the best. Why Is […]...
Customer Experience SoftwareEmployee Feedback Software

Employee Experience vs Customer Experience: How They Need to Align

Positive customer reviews are bound to make the employees happy, as it shows that they’ve done their job right. Not to forget, a customer can make a business reach profitable heights which helps motivate multiple employees who work on servicing them properly.  Your motivation towards the employees works as a catalyst towards high-quality professional services […]...
CSATNPSNPS Software

Measure Your Customer Loyalty by Combining NPS & CSAT Score

Traditional marketing solutions have always taught how customer satisfaction can lead to growth in the business. But when thought about it practically, it leads to the conclusion that it is not always necessary that customer satisfaction will lead to customer loyalty also. This does not mean again that customer satisfaction should be ignored. The best […]...
Net Promoter Score SoftwareNPSNPS Software

NPS Guide: Everything You Need to Know and How to Improve it

The Net Promoter Score of the NPS system has become a staple for various business ventures, big and small. To have a personal insight into your customer’s experience and know more about the reflection of your services on brand reputation, stand as priorities when it comes to driving the venture forward.  Now, while you collect […]...
Employee Experience SoftwareEmployee Satisfaction Software

Employee Experience Softwares to Track Your Team’s Engagement

Retaining the employees is one of the toughest tasks today due to a huge number of factors such as work pressure, peer pressure, work culture, and others. You may think that you are offering the best for your employees but they might not be on the same page. There are different HR policies developing every […]...
Net Promoter Score SoftwareNPS Software

Five Benefits of NPS Program You May Be Missing Out On

The Net Promoter Score or NPS program has been a popular tool to measure customer satisfaction of business services as well as their willingness to recommend the brand to people around them.  In modern times, paid reviews might be in trend but if you have confidence in your marketing strategies, this software comes in handy […]...
Employee EngagementEmployee Feedback SoftwareEmployee Feedback System

Is eNPS the Right Metric for Employee Engagement?

The system of eNPS of better known as employee Net Promoter Score is somewhat similar to what is used in the case of measuring NPS of customers. Companies measure NPS score to know whether their customers will recommend their products, services, or the brand to other customers or not. Similarly, companies wish to know whether […]...
Net Promoter Score SoftwareNPS Software

Choose the Best NPS Software for Your Business (2020 Buyer’s Guide)

As we know, recent business ventures rely on the ‘word of mouth’ method through their patron’s reviews and most importantly, willingness to recommend the services to close friends and family. Hence, the Net Promoter Score or NPS helps business owners such as you to assess their customer bases’ loyalty towards the brand and services through […]...
Customer Feedback AppCustomer SatisfactionCustomer Satisfaction Survey App

Customer Feedback Survey Tools, Best Practices, and Templates

Importance of Customer Satisfaction Surveys All organizations know that consumer satisfaction is an important asset. But many companies do not make it a priority to regularly collect feedback from their customers because they may not be sure of the process. Customer feedback survey software can help them in this regard.  Customers have multiple online communication […]...
Brand ExperienceBusinessCustomer ExperienceCustomers

How to Retain Customers for Your Business

Businesses today have their priorities set in one department worldwide – acquiring customers and building relationships. However, many of you might not know that it costs approximately 5 times more to acquire new customers than retaining the already existing customers. Every business across the globe depends on its customers coming back to their establishment for […]...
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