All posts by Sarah Maxwell

Customer Feedback AppCustomer Loyalty

Customer Lifetime Value – All You Need to Know

“We see our customers as invited guests to a party, and we are the hosts. It is our job every day to make every important aspect of the customer experience a little better.” – These words from Jeff Bezos are a clear indication of how Amazon was able to become the giant e-commerce venture it […]...
Customer ExperienceCustomer Experience App

Factors To Consider When Choosing A Customer Experience Software

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs Customer experience has reigned supreme as the key metric for businesses to successfully grow and serve their customers optimally. Customer experience is what determines the image of a brand, how […]...
Customer Experience for BanksCustomer Experience SoftwareCustomer Feedback

A Guide to In-App Feedback for Banks & Financial Institutions

Financial institutions and banks across the globe have shown a record growth in their investments in developing their own mobile applications. The industry alone has 30% more applications than other industries. This showcases that the financial institutions have made going digital as one of their priorities in today’s day and age. The primary reason for […]...
Patient ExperiencePatient Feedback AppPatient Feedback Software

How Can Healthcare Improve Patient Satisfaction?

What Is Patient Satisfaction? Patient satisfaction can be defined as a factor indicative of the quality of treatment that a patient receives in a medical facility. Also, it is determinative of the happiness that a patient has after they are treated. The medical facility can be qualitatively measured.  This can be done by understanding to […]...
CSATCustomer Experience SoftwareCustomer Satisfaction Survey App

10 Customer Satisfaction Surveys Mistakes to Avoid

Keeping a pulse on the customers to achieve success in business has become the order of the day. However, with the advent of technology, you no longer must wait for ages for your customers to get in touch with you and express their thoughts and feedback. Now, you can just send your customer an online […]...
Customer ExperienceCustomer Experience App

Driving Customer Experience Initiatives in the New Normal

A global customer experience study by oracle has found that over 70% of senior executives feel that customer experience influences the desire of a customer to be a faithful advocate. Customer Experience (commonly abbreviated as CX) is defined by every interaction and experience a customer has with a business throughout the entire customer life cycle. […]...
Net Promoter Score SoftwareNPS Software

Increasing Customer Satisfaction through NPS Survey

NPS plays a pivotal role in understanding all there is to know about customer satisfaction improvement. NPS software helps the users in capturing the Net Promoter Score, which is the scoring system that updates you on the customer base’s feedback on your products and services. It helps businesses in understanding the overall customer loyalty and […]...
Patient Feedback AppPatient Feedback Software

Collecting Feedback Without Collecting Feedback for Driving Patient Experience in Hospitals

Patient experience has increasingly and rightfully become a central parameter to gauge the service provided by any hospital or healthcare facility. It would not be wrong to claim that service industries run on the fuel of customer satisfaction. Traditionally, patient experience was analyzed by collecting feedback manually on pen and paper. However, this rather time-consuming […]...
Student Feedback AppStudent Feedback Software

How Schools/Academics are Rethinking About Their Customer Engagement Amid the Pandemic?

Amidst the COVID-19 pandemic, almost every establishment across the globe had to face major ramifications in its functionalities. Schools and Academies have been experiencing a lot of shifts as to how they can open up again, with imminent questions like how will the day to day operations be affected, and much more. In times like […]...
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