All posts by Sarah Maxwell

Customer ExperienceCustomer Experience App

Driving Customer Experience Initiatives in the New Normal

A global customer experience study by oracle has found that over 70% of senior executives feel that customer experience influences the desire of a customer to be a faithful advocate. Customer Experience (commonly abbreviated as CX) is defined by every interaction and experience a customer has with a business throughout the entire customer life cycle. […]...
Net Promoter Score SoftwareNPS Software

Increasing Customer Satisfaction through NPS Survey

NPS plays a pivotal role in understanding all there is to know about customer satisfaction improvement. NPS software helps the users in capturing the Net Promoter Score, which is the scoring system that updates you on the customer base’s feedback on your products and services. It helps businesses in understanding the overall customer loyalty and […]...
Patient Feedback AppPatient Feedback Software

Collecting Feedback Without Collecting Feedback for Driving Patient Experience in Hospitals

Patient experience has increasingly and rightfully become a central parameter to gauge the service provided by any hospital or healthcare facility. It would not be wrong to claim that service industries run on the fuel of customer satisfaction. Traditionally, patient experience was analyzed by collecting feedback manually on pen and paper. However, this rather time-consuming […]...
Student Feedback AppStudent Feedback Software

How Schools/Academics are Rethinking About Their Customer Engagement Amid the Pandemic?

Amidst the COVID-19 pandemic, almost every establishment across the globe had to face major ramifications in its functionalities. Schools and Academies have been experiencing a lot of shifts as to how they can open up again, with imminent questions like how will the day to day operations be affected, and much more. In times like […]...
Customer Feedback AppCustomer Feedback SurveyNet Promoter Score Software

Four Ways B2B Companies Can Improve their Net Promoter Score

The sole role of the Net Promoter Score Survey or NPS is to fuel your marketing strategy towards significant success. NPS is a popular scoring system that notifies you on your customers’ feedback regarding all products and services from your company.  For B2B or Business to Business companies, such as for wholesaler-retailer, or wholesaler-manufacturer contracts, […]...
Student Feedback AppStudent Feedback SoftwareUncategorized

Online Course Evaluation Surveys: How to Get Feedback

With the advancement of technology, everything in the world seems to be growing at a faster rate, including the mode of learning. Besides being more convenient to access, the online learning system is also budget-friendly. It has consistently been reported to make students pay much more attention to the instructors, and learn to a greater […]...
Student Feedback AppStudent Feedback Software

How to Get Student Feedback On Online Courses During Covid-19

A classroom nowadays is not limited to the four walls of a room with numerous benches and a desk up front. It is not necessary to have to be inside a room filled with many other such individuals to be gaining a particular knowledge, all at once. With eLearning, students can learn from anywhere at […]...
Patient ExperiencePatient Feedback App

5 Ways of Improving Patient Experience During The Covid-19

The current scenario with the COVID-19 has taught everybody in the world a thing or two about the crisis and the need for better attention to details in the medical system. Crisis never knocks on the door letting people prepare. The best that can be done is to stay as prepared as possible before a […]...
Patient Feedback AppPatient Feedback Software

Customer Experience Importance During COVID-19 in Healthcare Industry

With the unprecedented arrival of a global pandemic, the healthcare industries have been dealing with the demanding and enormous task of battling a novel virus. Even as the front-line health workers struggle with limited resources and increased work hours, the patient experience continues to be an important parameter of their service. Being a service industry, […]...
Patient Feedback AppPatient Feedback Software

How Can Healthcare Better Listen to Patients Today?

Healthcare has come up a long way now with the use of the latest technologies. But these technologies will be actually useful when the patient is able to put his or her trust in the medical specialist. Thus, whatever technologies you use, the human touch is always needed to cure the problem. Listening to the […]...
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