All posts by Vyshnavi B

Customer Feedback AppCustomer Satisfaction Survey App

Factors to Consider When Choosing Online Survey Software for Agencies

Online surveys have become very popular amongst businesses to get a comprehensive insight into their customers’ minds. While these surveys serve the purpose of providing agencies with the essential information they need to elevate their customer experience, it is also true that picking an online survey software for agencies is a burdensome task. The marketplace […]...
Customer Happiness AppCustomer Loyalty

5 Leading Causes of Customer Churn Your Company Needs to Address

What Is Customer Churn? Loss in the number of customers or clients is known as customer attrition or customer churn. Customer churn analysis helps companies realize what percent of people unsubscribe to their services in a certain time frame. Calculating one’s customer attrition rate is a critical business metric as acquiring a new customer costs […]...
Customer Feedback AppNet Promoter Score SoftwareNPS Software

Do’s and Don’ts of Using Net Promoter Score

What is the Net Promoter Score? NPS or Net Promoter Score is a criterion by which companies can measure the satisfaction level of their customers. A simple example is the rating based on 5 stars or 1 to 10 that is frequently asked of consumers on customer feedback software once they have availed a service. […]...
Customer Feedback Appcustomer feedback software

Capturing What the Customer Wants in the 21st Century

The dawn of the 21st century brought with it many variables with customers, with their requirements evolving with the new advancements in technology. Customer service has become one of the most essential elements for any business, and catering to customers’ needs and providing them with impeccable customer experience is the goal to thrive for. Understanding […]...
Customer SatisfactionCustomer Satisfaction Survey App

5 Ways in Which AI Chatbots Can Improve Customer Satisfaction

Multiple factors add to the success and downfall of a business. And the most important would be customer satisfaction. A happy customer base is what drives the business, creates a name for your brand, and helps you through passive promotion.  In the present times, i.e. 2020, a loyal customer’s positive reviews and scores can reflect […]...
Airline Passenger Feedback SoftwarePassenger Feedback Software

Top 7 Ways to Collect Instant Passenger Feedback in Airports

Collecting customer feedback at airports can get quite overwhelming, especially when it comes to accumulating them instantly. With endless customers zooming in and out of the airport every day, it is hard for airport authorities to understand where one should start to collect feedback. Feedback is an important and powerful guide that offers management with […]...
Customer ExperienceCustomer Experience Software

The Power Of Customer Experience (CX) During The Global Crisis

COVID-19 has caused a global crisis affecting the companies’ ways of collecting feedback from their customers. Nonetheless, it’s important to run customer experience surveys to find out about any flaws in the products & services of your company. Customers too would like to get better services, especially during the COVID-19 lock-down and social distancing. Consequently, […]...
Customer SatisfactionRestaurant Feedback App

Online Survey Tools for Restaurants to Benchmark Customer Satisfaction

Hotels and restaurants are nothing without their valuable guests. Hence, it is very important to take care of their guests in the best possible way. One of the best ways to take care of the guests is by conducting surveys and getting their feedback. Improvements in the business can be done based on the feedback. […]...
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