All posts by Vyshnavi B

Customer Experience AppCustomer Experience SoftwareCustomer Happiness App

Customer Experience Vs. Customer Success — Differences

Customer service was just a small box a few years ago. But now when technologies have advanced to a good extent, customer service has also seen a number of new trends and terms. Today, there are a number of strategies that the experts incorporate in achieving customer satisfaction. For incorporation such strategies, it is also […]...
Net Promoter Score SoftwareNPS Software

Focus on Your NPS Passives Instead of Your Detractors

To improve your firm’s NPS (Net Promoter Score) you need to focus on detractors, at the same time, you should not ignore the passives. The NPS formula is simple: “the percentage of promoters” – “the percentage of detractors”. However, this equation includes only detractors and promoters and does not take into account passives that are […]...

NPS or CSAT? Which is More Insightful?

When it is about calculating insights, there are so many software options that companies are making use of today. But two of the most common methods that are really helpful are NPS and CSAT systems. In one instance, both of them seem to be very much similar in terms of their features and objectives.  But […]...
Customer Feedback AppProduct ExperienceProduct Experience Software

What is Product Experience and Why It Is So Important?

What Do We Mean by Product Experience? Product experience can be summarized as the entire value of the product to the customer. It can be defined only by the customers as they are the ones who use those products and services. Product experience is a part or element of customer experience. It is a type […]...
Brand ExperienceCustomer ExperienceProduct Experience

Customer Experience vs Brand Experience vs Product Experience

What is Customer Experience? Gartner defines Customer Experience as “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.” This definition highlights 2 major aspects of Customer Experience, namely perception, and interaction. While perception means, customer’s overall perception about a brand, interaction […]...
Employee Feedback SoftwareEmployee Feedback System

How to Promote Employee Satisfaction and Happiness?

Employee happiness is directly proportional to company productivity. It should be a matter of concern for every organization as to how to keep your employees satisfied and happy. Modern psychologists say a happy working environment makes an employee feel better to perform and aids their task productivity. An organization needs to cultivate a healthy culture […]...
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