In 2025, the business landscape is customer-centric, and customer feedback is the heart of a business growth. Zonka Feedback, a popular tool, is well known for its survey capabilities, real-time reporting, and omnichannel feedback collection. Yet, Zonka Feedback is not one-size fit for every business. Enterprises have unique business needs and accordingly, they search for Zonka Feedback Alternatives for specialized features to enhance their feedback strategy.
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But why look for competitors? Some businesses may want:
- More affordable plans for startups and SMEs
- Greater industry-specific templates
- More rapid, real-time feedback capture
- Additional integrations or multilingual capabilities
Here is a compiled list of Zonka Feedback alternatives to try in 2025 and starting with the one that’s gaining serious attention: piHappiness.
- piHappiness
- Qualaroo
- Qualtrics
- SurveyMonkey
- Typeform
- InMoment
- Alchemer
- Feedier
- Medallia
- GetFeedback
piHappiness
piHappiness is among the top Zonka Feedback competitors available in the market today. Built for small, medium, and large companies alike, piHappiness is unbeatable at gathering customer feedback, satisfaction surveys, and actionable insights.
Key Features:
- Multi-channel feedback (Email, SMS, Web, In-App)
- NPS, CSAT, and CES surveys with real-time analytics
- Advanced customization
- Automated feedback triggers based on customer actions
- Integration with CRM & helpdesk tools
piHappiness provides a unique response time and is focused on quick, actionable results, meaning customers can act quickly, resulting in a high level of customer satisfaction. Since piHappiness is based on real-time notifications, enterprises can act on up-to-date data. It is ideal for those companies looking for a simple yet effective feedback solution, with lots of automation and integrations.
Free Trial: Available
Qualaroo
Qualaroo stands out for AI-driven surveys to capture in-depth customer feedback. Its Nudges technology delivers contextual surveys to users based on their behavior and allows businesses to ask the right questions at the right time.
Intelligent targeting is one of the standout features in Qualaroo which allows to tailor the feedback form to each user’s journey
Key Features:
- Contextual surveys
- Sentiment analysis & AI-powered insights
- Advanced targeting & segmentation
Qualaroo offers a seamless experience on mobile devices, however, it has a few drawbacks like its drag-and-drop builder could be more intuitive. Also, Qualaroo has fewer industry-specific templates available.
Free Trial: Available
Qualtrics
Qualtrics is a robust feedback software solution that offers deep analytics, AI-driven insights, and advanced survey customization. It leverages AI for predictive analytics and large-scale feedback management. Qualtrics supports multi-language surveys for global deployment to couple customer experience with reputation.
Key Features:
- Drag-and-drop builder with pre-designed templates
- Collaboration tools and action-oriented analytics
- ExpertReview for automated survey optimization
The downsides of Qualtrics are response timeouts in high-volume scenarios making it unfriendly for beginners, and slower loading for extensive reports.
Free Trial: Available
SurveyMonkey
In feedback software, SurveyMonkey is a household name. For businesses that need straightforward survey creation and sharing, SurveyMonkey is an ideal one and offers professional survey tools with AI enhancements. It has a massive library of pre-built survey templates, questions and features while it offers integration with Slack, Salesforce and more.
Key Features:
- NPS tracking, question banks, and recurring surveys
- Advanced logic, reminders, and low-quality response filtering
- Integration with apps for data synchronization
The cons of SurveyMonkey are, it is not an open-source, the survey logic can be complex for beginners and limited advanced visualization in lower tiers.
Free Trial: Available
Typeform
Known for interactive surveys that feel more like a conversation than a questionnaire, Typeform makes feedback collection more engaging. Typeform presents one question at a time instead of flooding the users with multiple questions and this approach feels more natural.
Key Features:
- Highly visual and interactive forms
- Conditional logic for personalization
- Video and image integration
But Typeform is limited to businesses that value design and user engagement. It is not built for deep analytics or complex workflows.
Free Trial: Available with limited features
InMoment
InMoment is Customer Effort Score (CES) focused alongside NPS and CSAT metrics and excels in customer experience analytics. Known for its rich analytics, it is best suited for larger, data-driven organizations focused on deep customer experience strategy.
Key Features:
- AI-driven text analytics and sentiment scoring
- Omnichannel feedback with action planning
- Predictive modeling and employee feedback tools
However, InMoment is way too complex for smaller teams, and it is one of the most expensive feedback software in the market.
Free Trial: Available on request
Alchemer
Formerly SurveyGizmo, Alchemer is a feedback software option that offers advanced customization and is ideal for complex surveys with advanced logic. Its strength is in customization and flexibility which makes it useful for market researchers and enterprise users.
Key Features:
- Custom scripting & API access
- Enterprise-grade security
- Multi-language support
Alchemer’s highly customizable surveys are hugely helpful for large enterprises at a premium offering, and it is a steep learning curve for non-tech users.
Free Trial: Offers a 7-day free trial
Feedier
This customer intelligence platform has a unique approach to feedback collection. Feedier combines surveys with reward-based engagement and uses gamification to boost response rate. Feedier can used for market research, customer satisfaction, or employee feedback and this approach improves business outcome.
Key Features:
- Rewards-based surveys
- Loyalty program integration
- Interactive feedback forms
Feedier is the most suitable for retail and e-commerce brands that aim to boost survey participation rates.
Free Trial: Available, does not require credit card
Medallia
Medallia emphasizes AI for unified feedback and helps brands capture feedback from every touchpoint like web, mobile, social and even offline.
Medallia stands out for its efficiency in handling vast amounts of data and generating AI-driven insights. Through its platform users can gather information from various channels such as surveys and social media and chat and speech analytics to perform predictive analytics for identifying pain points and improvement areas.
Key Features:
- Real-time alerts and closed-loop feedback
- Video feedback and speech analytics
- Employees experience modules
The drawback of Medallia is it comes with a high implementation cost, and it is an overkill for small and medium businesses.
Free Trial: No free trial available
GetFeedback
Built for Salesforce users, GetFeedback offers deep CRM integration and is ideal for teams that have heavily invested in Salesforce. It is designed for quick value delivery and shines in feedback automation and customer journey orchestration.
Key Features:
- Drag-and-drop survey builder
- Deep Salesforce CRM integration
- Advanced analytics & dashboards
Free Trial: Available and $50/month for the Professional plan.
When deciding between Zonka Feedback Competitors, consider the below aspects
- Speed vs depth
- Budget vs features
- Integrations
- Industry focus
The top choice with the above aspects is piHappiness which is cost-effective, yet powerful feedback software and its strength lies in ultra-fast insights, industry templates and multi-language support.
Understanding the strategic value of Alternatives
Predictive Power and Proactive Customer Experience: Most tools make use of AI-driven predictive modeling. By connecting customer feedback with behavioral patterns, they can flag potential churn risks well in advance. It’s a noticeable shift towards a more proactive approach to managing customer experience.
Closing the Loop at Scale: Feedback platforms stand out when they automate the entire process of closing the loop. For instance, real-time alters (piHappiness) combined with strong CRM integration help ensure important feedback doesn’t get overlooked. This lets teams follow up with customers directly within the existing systems. The result? Better retention rates and stronger customer loyalty.
Conclusion
In 2025, the right feedback software will collect responses and help to act on them instantly. Zonka Feedback Alternatives listed above can offer a wide range of benefits in speed, engagement, analytics, or customization. These competitors not only address potential gaps in Zonka Feedback but also incorporate cutting-edge features like AI and omnichannel capabilities to be agile with market developments.
