Ensure passenger expectations are aligned during and after the journey. Our customer experience feedback application enables you to explore and act upon the data collected.
Passenger Satisfaction Survey & Feedback Software
Enhance traveler experience
With piHappiness, passenger experiences can be collected in multiple ways. A smart feature that records customer feedback enhances customer satisfaction. Open-ended responses in piHappiness allow us to identify best areas for improvement. piHappiness offers a wide range of features for travelers to record their travel experiences.
Traveler satisfaction platform features
Measure and enhance passenger satisfaction with piHappiness
“The piHappiness feedback system collects the key insights into a customer's travel needs and delivers immediate feedback. Management systems receive dynamic questionnaires and reports. Customer experience is recorded by emoticons and Net Promoter Scores.”
The complaints and suggestions are taken care of by the management on receiving real-time notifications by emails. A feedback acknowledgment is reverted to passengers making them feel cared for. As a result of responding directly to passengers’ feedback, piHappiness improves retention and loyalty.
piHappiness survey platform monitors every feedback in detail and marks them for review. The authorities can assign tasks to relevant staff to address customer concerns based on the department. Taking care of the negative feedback effectively will enhance passenger loyalty.
Enhancing passenger happiness with piHappiness
Scope of Passenger Feedback System
With a passenger-centric approach, piHappiness creates memorable journey experiences for customers. Making the trip less stressful is easier when the staff knows what they can do. In addition to being able to rate the cleanliness of facilities, guests can rate front-line staff, immigration officers, and other services. As a result, service standards have been refined for a better passenger experience.
Feedback Is the first step toward improved productivity
Schedule for a Demo
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POBOX: 123898 Office # 1101, The Burlington Tower
Business Bay, Dubai UAE
3010 LBJ Freeway, Suite 1200, Dallas, Texas 75234