Customer Feedback Management System for Restaurants & Cafes
piHappiness restaurant feedback app allows customers to give their feedback and reviews. It is user-friendly, easy to use and captures feedback from the walk-in customers thereby giving an accurate measure of your customer satisfaction. piHappiness restaurant feedback tool collects instant customer feedback from multiple restaurants, cafeteria’s, outlets, fine food courts, takeaway joints, delivery outlets, dining restaurants located at multiple locations.
piHappiness - A Comprehensive Restaurant Feedback App
Quick Installation & Setup
Easy to download and setup. Needs no prior technical expertise.
Simple design and cutting-edge technology makes it fast, efficient and powerful restaurant survey app.
Multi-Channel Restaurant Feedback
piHappiness captures digital restaurant feedback by using Android tablets, iPads, Automated kiosks, and Web Surveys.
Multilingual support allows the customers to give feedback in their desired language. piHappiness supports more than 90+ languages.
Set up feedback points at multiple locations. Easily compare collected feedback data across locations.
As a Marketing Tool
piHappiness Restaurant Feedback System also allows running promotional videos, marketing campaigns on Kiosks.
Make Your Customers Feel Valued
piHappiness is your go-to platform for capturing real-time customer feedback.
Deploy customer feedback system at various feedback points within the restaurant and gain actionable insights.
Mobile Friendly Apps
How does piHappiness capture Restaurant's Customer Feedback
piHappiness employs a single metric or a combination of metrics to measure customer loyalty and satisfaction. Analyze reports for actionable customer insights and resolve issues efficiently.
01. Custom Demographics and CSAT
02. Custom Questionnaire
04. One-Click Feedback Surveys
piHappiness - The Complete Customer Feedback App to Measure
Receive Regular Summary Digests
Get comprehensive feedback reports delivered to your inbox. Schedule to receive daily, weekly, monthly updates and keep track of restaurant feedback all the time.
Inbuilt analytics analyze restaurant feedback giving you a clear picture of customer experience and satisfaction.
Analyze and Troubleshoot
Analyze data, get insights and make informed decisions based on the feedback gathered from various feedback points.
Evaluate Staff Performance
Include questions in the restaurant survey about the performance of servers, waiters, staff and management. Helpful for internal assessment of the staff behavior and initiate prompt action.
Types of Restaurants where piHappiness is used
Fine Dining Restaurants
Capture customer feedback related to restaurant menu, service, ambience, decor, and more.
Quick Service Restaurants
Know the feedback on food quality, items in the menu, staff efficiency and so on.
Explore customers perception towards preparation and presentation of food, variety in the menu, hygiene standards, catering efficiency and more.
Capture customer feedback to assess food quality, taste, staff service, and hygiene.
Take Away Joints
Design intuitive web surveys and send survey links via e-mail and SMS. Know the quality of food, freshness retention, packaging quality, and more.
Know customer’s experience related to food quality, quantity, delivery experience, agent behaviour and more.
The Scope of Restaurant Feedback System
- Manage Reputation of the Brand
Pay close attention to customer complaints and resolve them before the customer leaves the premises. With real-time alerts and notifications, manage customer complaints effectively and maintain the reputation of the brand.
- Dining and Service Experience
Hand over the tablets to customers and capture feedback relating to the food quality, hygiene, service and more.
- Food Event Feedback
Food events attract huge customer base; capture customer feedback relating to food quality, event organization, staff behavior, items in the menu and so on.
- Cafeteria Feedback at Office/Schools/Colleges/Universities
Place automated feedback kiosks at cafeterias present in schools, colleges and offices. Include questions in the survey relating to the food menu, taste, quality and hygiene.
- Change in Menu feedback
Restaurants often change the food menu to attract new customers. Capture feedback related to the changed menu and take necessary action.