Customer Feedback Management System for Restaurants & Cafes

piHappiness restaurant feedback app allows customers to give their feedback and reviews. It is user-friendly, easy to use and captures feedback from the walk-in customers thereby giving an accurate measure of your customer satisfaction. piHappiness restaurant feedback tool collects instant customer feedback from multiple restaurants, cafeteria’s, outlets, fine food courts, takeaway joints, delivery outlets, dining restaurants located at multiple locations.

piHappiness - A Comprehensive Restaurant Feedback App

Quick Installation & Setup

Quick Installation & Setup

Easy to download and setup. Needs no prior technical expertise.

Simple Design

Simple Design

Simple design and cutting-edge technology makes it fast, efficient and powerful restaurant survey app.

Multichannel Digital Patient Feedback

Multi-Channel Restaurant Feedback

piHappiness captures digital restaurant feedback by using Android tablets, iPads, Automated kiosks, and Web Surveys.

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Multi-Lingual

Multilingual support allows the customers to give feedback in their desired language. piHappiness supports more than 90+ languages.

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Multi-Location

Set up feedback points at multiple locations. Easily compare collected feedback data across locations.

As a Marketing Tool

As a Marketing Tool

piHappiness Restaurant Feedback System also allows running promotional videos, marketing campaigns on Kiosks.

Make Your Customers Feel Valued

piHappiness is your go-to platform for capturing real-time customer feedback.

Deploy customer feedback system at various feedback points within the restaurant and gain actionable insights.

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Mobile Friendly Apps

How does piHappiness capture Restaurant's Customer Feedback

piHappiness employs a single metric or a combination of metrics to measure customer loyalty and satisfaction. Analyze reports for actionable customer insights and resolve issues efficiently.

01. Custom Demographics and CSAT

piHappiness restaurant feedback software uses fully customized Customer Demographics and Customer Satisfaction Score (CSAT) by using emoticons and Service Categories / Reasons to collect the customer feedback.

02. Custom Questionnaire

Allows you to customize questions based on the quality, reach, venue, timings, and other various parameters. It is fully flexible to add and drop questions at single or all locations.

03. NPS®

Net Promoter Score® (NPS®) forms a core metric of piHappiness customer feedback. NPS® scores help accelerate growth and drives brand promotion.

04. One-Click Feedback Surveys

For restaurant feedback, place the Android and iOS devices at dining table or at cash counters and know the pulse of each responder with a single click.

piHappiness - The Complete Customer Feedback App to Measure
Customer Satisfaction

Receive Regular Summary Digests

Get comprehensive feedback reports delivered to your inbox. Schedule to receive daily, weekly, monthly updates and keep track of restaurant feedback all the time.

Advanced Analytics

Inbuilt analytics analyze restaurant feedback giving you a clear picture of customer experience and satisfaction.

Analyze and Troubleshoot

Analyze data, get insights and make informed decisions based on the feedback gathered from various feedback points.

Evaluate Staff Performance

Include questions in the restaurant survey about the performance of servers, waiters, staff and management. Helpful for internal assessment of the staff behavior and initiate prompt action.

Types of Restaurants where piHappiness is used

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Fine Dining Restaurants

Capture customer feedback related to restaurant menu, service, ambience, decor, and more.

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Quick Service Restaurants

Know the feedback on food quality, items in the menu, staff efficiency and so on.

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Catering Services

Explore customers perception towards preparation and presentation of food, variety in the menu, hygiene standards, catering efficiency and more.

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Cafeterias

Capture customer feedback to assess food quality, taste, staff service, and hygiene.

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Take Away Joints

Design intuitive web surveys and send survey links via e-mail and SMS. Know the quality of food, freshness retention, packaging quality, and more.

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Delivery Restaurants

Know customer’s experience related to food quality, quantity, delivery experience, agent behaviour and more.

The Scope of Restaurant Feedback System

  • Manage Reputation of the Brand
    Pay close attention to customer complaints and resolve them before the customer leaves the premises. With real-time alerts and notifications, manage customer complaints effectively and maintain the reputation of the brand.
  • Dining and Service Experience
    Hand over the tablets to customers and capture feedback relating to the food quality, hygiene, service and more.
  • Food Event Feedback
    Food events attract huge customer base; capture customer feedback relating to food quality, event organization, staff behavior, items in the menu and so on.
  • Cafeteria Feedback at Office/Schools/Colleges/Universities
    Place automated feedback kiosks at cafeterias present in schools, colleges and offices. Include questions in the survey relating to the food menu, taste, quality and hygiene.
  • Change in Menu feedback
    Restaurants often change the food menu to attract new customers. Capture feedback related to the changed menu and take necessary action.
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