Restaurants and cafes feedback management system
The menu review and feedback platform of piHappiness allows customers to review and comment on thousands of restaurants, cafeterias, and fine food courts at multiple locations. It helps to measure customer satisfaction more precisely by allowing walk-in customers to give input.
Your go-to platform for gaining valuable insight into the dining experience of guests. Using it at multiple feedback points in the restaurant to capture feedback in real-time can help improve dining experiences for customers.
How does piHappiness capture Restaurant's Customer Feedback
piHappiness employs a single metric or a combination of metrics to measure customer loyalty and satisfaction. Analyze reports for actionable customer insights and resolve issues efficiently.
piHappiness restaurant feedback software uses fully customized Customer Demographics and Customer Satisfaction Score (CSAT) by using emoticons and Service Categories / Reasons to collect the customer feedback.
Allows you to customize questions based on the quality, reach, venue, timings, and other various parameters. It is fully flexible to add and drop questions at single or all locations.
Net Promoter Score® (NPS®) forms a core metric of piHappiness student feedback. NPS® offers a sneak peek of brand promotion.
For restaurant feedback, place the Android and iOS devices at the dining tables or at cash counters and know the satisfaction level of each responder with a single click.
Restaurant industry users of piHappiness
The Scope of Restaurant Feedback System
Pay close attention to customer complaints and resolve them before the customer leaves the premises. With real-time alerts and notifications, manage customer complaints effectively and maintain the reputation of the brand.
Hand over the tablets to customers and capture feedback relating to the food quality, hygiene, service and more.
Food events attract huge customer base; capture customer feedback relating to food quality, event organization, staff behavior, items in the menu and so on.
Place automated feedback kiosks at cafeterias present in schools, colleges and offices. Include questions in the survey relating to the food menu, taste, quality and hygiene.
Restaurants often change the food menu to attract new customers. Capture feedback related to the changed menu and take necessary action.
Feedback Is the first step toward improved productivity
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