NPS® has become the standard CX metric for measuring customer loyalty to the brand. However, a major drawback of NPS® is that it measures customer experience as a whole. So,…
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AskNicely made a name for itself in the customer feedback software market by focusing on NPS surveys and customer experience. But as businesses grow and customer expectations evolve, the limitations…
E-commerce has definitely changed the way customers shop. With access to millions of products online, customers can buy things instantly. However, there are certain drawbacks to online shopping, which is…
When we talk about customer satisfaction, it’s tempting to focus on the big picture. Brand loyalty. Net promoter scores. Quarterly feedback reports. But often, the real story is about the…
A customer reaches out for help at 3 a.m. — and within seconds, they get the answers they need. AI makes this possible, breaking down barriers of time, language, and…
GetFeedback has earned its place as one of the go-to platforms for collecting customer feedback. With its Salesforce integration and easy-to-use survey features, it’s popular among teams that want to…
Schools thrive when there is a strong connection between educators and families. Yet sometimes, despite the best intentions, schools miss the mark when it comes to understanding what parents truly…
Let’s be honest—finding the right feedback tool can feel like shopping for a phone charger in a giant electronics store. Everything kind of does the same thing… but not really….
What is customer satisfaction research? Customer satisfaction research is basically a way to know the satisfaction levels of your customers with what you are offering—whether it is a product, service,…
Typeform is one of the best form builders for creating and sending forms and surveys. With its clean, modern, and easy-to-use, you can easily create visually engaging forms. However, Typeform…
When it comes to surveys, you have probably heard the terms “anonymous” and “confidential” thrown around as if they mean the same thing. But do they? Not really. Confidential and…
Zoho Survey is one of the well-known survey tools in the market that is best known for its simple interface, ease of use, and budget-friendly plans. With Zoho Survey, you…
