Your mobile app is only as good as your users think it is. You might have the best features, a sleek design, and a powerful backend, but if users run…
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What is 360-degree feedback? 360-degree feedback is a performance management tool that is used to assess an employee’s performance from multiple perspectives. Also known as multi-rater feedback, this evaluation method…
Did you know that 86% of buyers are willing to pay more for a great customer experience? Yet, many businesses still struggle to understand exactly what makes an experience great….
Your business might have great products, excellent customer service, and a solid marketing strategy, but a single negative review can still influence potential customers’ decisions. The reality is that…
Have you ever wondered why some businesses have incredibly loyal customers while others struggle to keep them engaged? The secret isn’t just a great product or a fancy marketing strategy—it’s…
If you are only checking in with employees once a year, you are probably missing out on a lot of valuable insights. Employee needs, concerns, and experiences change all the…
Have you ever wondered what your customers truly feel about your brand? Sure, they leave reviews, respond to surveys, and mention your company on social media—but do you really know…
Do your customers find it easy to interact with your business, or are they facing unnecessary obstacles that lead to frustration? If you’re unsure, the best step is to measure…
Surveys are an essential tool for collecting customer feedback, but let’s be honest—traditional surveys can sometimes feel tedious. Respondents often abandon them midway due to lengthy text-based options. What if…
Customers are what drives businesses – their experiences, preferences, and opinions shape how brands evolve and refine their products or services. This is why companies actively seek customer feedback—to identify…
What is customer effort score? CES stands for Customer Effort Score. It is a customer experience metric like NPS® and CSAT. CES measures how much effort customers put in to…
What are SMS surveys? SMS surveys are surveys sent via SMS (Short Messaging Service) to gather customer feedback. An SMS survey contains a short message along with a link. The…
