Category Archives: NPS Software


Measure Your Customer Loyalty by Combining NPS & CSAT Score

Traditional marketing solutions have always taught how customer satisfaction can lead to growth in the business. But when thought about it practically, it leads to the conclusion that it is not always necessary that customer satisfaction will lead to customer loyalty also. This does not mean again that customer satisfaction should be ignored. The best […]...
Net Promoter Score SoftwareNPSNPS Software

NPS Guide: Everything You Need to Know and How to Improve it

The Net Promoter Score of the NPS system has become a staple for various business ventures, big and small. To have a personal insight into your customer’s experience and know more about the reflection of your services on brand reputation, stand as priorities when it comes to driving the venture forward.  Now, while you collect […]...
Net Promoter Score SoftwareNPS Software

Focus on Your NPS Passives Instead of Your Detractors

To improve your firm’s NPS (Net Promoter Score) you need to focus on detractors, at the same time, you should not ignore the passives. The NPS formula is simple: “the percentage of promoters” – “the percentage of detractors”. However, this equation includes only detractors and promoters and does not take into account passives that are […]...

NPS or CSAT? Which is More Insightful?

When it is about calculating insights, there are so many software options that companies are making use of today. But two of the most common methods that are really helpful are NPS and CSAT systems. In one instance, both of them seem to be very much similar in terms of their features and objectives.  But […]...
Net Promoter Score SoftwareNPS Software

Five Benefits of NPS Program You May Be Missing Out On

The Net Promoter Score or NPS program has been a popular tool to measure customer satisfaction of business services as well as their willingness to recommend the brand to people around them.  In modern times, paid reviews might be in trend but if you have confidence in your marketing strategies, this software comes in handy […]...
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Choose the Best NPS Software for Your Business (2020 Buyer’s Guide)

As we know, recent business ventures rely on the ‘word of mouth’ method through their patron’s reviews and most importantly, willingness to recommend the services to close friends and family. Hence, the Net Promoter Score or NPS helps business owners such as you to assess their customer bases’ loyalty towards the brand and services through […]...
Customer Feedback AppNet Promoter Score SoftwareNPS Software

Anatomy of Promoters Versus Passives Versus Detractors

The Net Promoter Score (NPS) survey is a simple one question survey that finds out how likely a consumer would refer your product to others. The survey asks the customer to rate their experiences, generally on a scale of 0-10. A Net Promoter Score Software collects NPS feedbacks, track changes, and gives actionable insights. The […]...
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