Category Archives: Customer Feedback App

Customer Feedback AppNet Promoter Score SoftwareNPS Software

Do’s and Don’ts of Using Net Promoter Score

What is the Net Promoter Score? NPS or Net Promoter Score is a criterion by which companies can measure the satisfaction level of their customers. A simple example is the rating based on 5 stars or 1 to 10 that is frequently asked of consumers on customer feedback software once they have availed a service. […]...
Customer Feedback Appcustomer feedback software

Capturing What the Customer Wants in the 21st Century

The dawn of the 21st century brought with it many variables with customers, with their requirements evolving with the new advancements in technology. Customer service has become one of the most essential elements for any business, and catering to customers’ needs and providing them with impeccable customer experience is the goal to thrive for. Understanding […]...
Customer Feedback AppCustomer Feedback SurveyNet Promoter Score Software

Four Ways B2B Companies Can Improve their Net Promoter Score

The sole role of the Net Promoter Score Survey or NPS is to fuel your marketing strategy towards significant success. NPS is a popular scoring system that notifies you on your customers’ feedback regarding all products and services from your company.  For B2B or Business to Business companies, such as for wholesaler-retailer, or wholesaler-manufacturer contracts, […]...
Customer Feedback AppCustomer Happiness App

Customer Feedback App: Expectations vs. Reality

In this ever-informed world of technology, everybody needs a space to vent out their experiences and their grievances. As a customer, if you use a new product or service, you will want to give the company your feedback. This not only helps the company to understand its customers but also solves any problem that the […]...
Customer FeedbackCustomer Feedback App

How Customer Feedback Holds Value For A Successful Business

Businesses don’t run on how you keep selling and marketing your brand. Involving customer experience and establishing an interpersonal relationship. By sharing their connection with the brand can help reach better success levels. The business will be able to gauge the needs of the customers and work on them to deliver the best. Why Is […]...
Customer FeedbackCustomer Feedback App

How to Collect Customer Feedback via Business Text Messages

Business text messages are an effective method to capture consumer feedback about your services or products, customer care, and general brand experience. On average, most surveys obtain a response rate of just 10-15%. However, SMS messages are much better as 98% of them are opened and their response rate is as high as 80% as […]...
Customer Feedback Appcustomer feedback softwareCustomer Happiness App

How Feedback Tools Can Streamline Online Banking Experience

In 2020, digitalizing the banking sector is a prominent stepping stone towards streamlining and improving customer experience. And within this process, the customer feedback tools and software for banks is the core game-changer to bring in a personal connection between the operating service and the client base. The feedback software has been of tremendous help […]...
Customer Feedback AppCustomer SatisfactionCustomer Satisfaction Survey App

Customer Feedback Survey Tools, Best Practices, and Templates

Importance of Customer Satisfaction Surveys All organizations know that consumer satisfaction is an important asset. But many companies do not make it a priority to regularly collect feedback from their customers because they may not be sure of the process. Customer feedback survey software can help them in this regard.  Customers have multiple online communication […]...
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