Customer complaints are a wonderful means to establish a direct connection with customers. Leverage this…
Chanakya KyathamJuly 6, 2019
The customer experience does play a prominent role for the success of a business. In…
Chanakya KyathamJuly 1, 2019
In the age of the digital world, customers have bountiful of available alternatives, when they…
Chanakya KyathamJune 29, 2019
A successful business depends on two important criteria such as customer trust and loyalty. But…
Chanakya KyathamJune 25, 2019
Businesses need to pay due attention to what customers think about the products and services.…
Chanakya KyathamJune 13, 2019
If you happen to be a small business, start-up or an established business, it is…
Chanakya KyathamJune 10, 2019
Anatomy of Promoters Versus Passives Versus Detractors In general, a Net Promoter Score (NPS) survey…
Chanakya KyathamJune 1, 2019
According to 2021 Customer Experience Trends Report by Zendesk.com, about 50 percent of respondents are…
Chanakya KyathamMay 30, 2019
Globally, businesses are adjusting how they evaluate customer experience. The Customer Effort Score (CES) is…
Chanakya KyathamMay 30, 2019
