Category Archives: Customer Feedback

Customer FeedbackEmployee Experience SoftwareEmployee Feedback Software

What Customer Feedback Can Reveal About Employee Experience Gaps?

Getting customer feedback on a regular basis and monitoring it properly not just helps in carving the products and services better. It also helps in solving many organizational issues such as employee experience gaps.  A universal fact as per the Six laws of customer experience is, “Unengaged employees don’t create engaged customers.” As per this […]...
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How Customer Feedback Holds Value For A Successful Business

Businesses don’t run on how you keep selling and marketing your brand. Involving customer experience and establishing an interpersonal relationship. By sharing their connection with the brand can help reach better success levels. The business will be able to gauge the needs of the customers and work on them to deliver the best. Why Is […]...
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How To Collect Customer Feedback via Business Text Messages

Business text messages are an effective method to capture consumer feedback about your services or products, customer care, and general brand experience. On average, most surveys obtain a response rate of just 10-15%. However, SMS messages are much better as 98% of them are opened and their response rate is as high as 80% as […]...
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5 Types of Feedback Tools and Why They Are So Popular?

Asking your users regarding their experience with the product/service and about their take on the same is known as customer feedback. It means that you can collect data from the customers about whether they are satisfied or not with the offerings which you provided. Many firms are now employing feedback tools because they have understood […]...
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Difference Between Online Feedback Surveys Vs Live Chat-bots

What is a Feedback Survey? A feedback survey is a type of process used to find the amount of customer satisfaction. Feedback can be taken on the basis of services provided by the business to different customers. A survey is designed consisting of many questions so that the business can get proper feedback on its […]...
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Importance of Customer Feedback Software In The Hotel Industry

The hotel industry is all about pleasing your customers and making their requirements a priority. For top-notch service, it is important to gauge what your customers perceive about your hotel. Collecting their feedback gives perspective in the direction that needs improvement. It also helps in maintaining the appreciative qualities of your hotel. Customer feedback helps […]...
Customer FeedbackReviews Management

How Technology Can Simplify Reviews Management

In today’s incredibly competitive market, customer feedback is highly significant for any business. Whenever any company introduces a new product, customer feedback is given high regard to determining a customer’s tastes and preferences. Customer reviews and feedback can make or break your entire business. You may consider one corrupt social media review unimportant, but it […]...
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Features that You Expect from Ideal Customer Feedback Software

Customer feedback software products and systems have become essential for enterprises of all sizes in all sectors. This is because to deliver delightful consumer experiences you need to have the ability to efficiently manage buyer feedback. Customer feedback can be defined as any information that conveys your consumers’ opinions, satisfaction levels, feelings, or thoughts about […]...
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Harness the Power of Customer Feedback with Salesforce Integration

Salesforce is the world’s best-known Customer Relationship Management (CRM) platform for managing customer interactions. Integrating surveys and customer feedback with Salesforce leverages the power of the Salesforce platform to make customer feedback live and trackable on your business’s dashboard. By using a Customer feedback app with Salesforce Integration, you create a 360-degree view of the customer which […]...
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