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When the term “Software-as-a-service” first appeared, it was hard to think that even software can be provided as a cloud-based service. However, with the changing time, there came a new revolution, and today we have Solution-as-a-Service (SolaaS).  

The concept of SolaaS is so novel that numerous businesses are unaware of what it means and how it will support business growth. However, SolaaS is here to bring a change in how organizations conduct their operations. So, let’s further understand more about what this term entails.  

What is SolaaS? 

A novel approach to cloud computing called “Solution-as-a-service,” includes conveying the whole of an IT solution as a solitary unit. SolaaS combines disjointed processes, brings down project costs, and speeds up time to value.  

The manner in which organizations approach their IT needs is changing because of such service offerings. 

Solution-as-a-Service (SolaaS) conquers the mind-boggling difficulties organizations face while endeavoring to incorporate all features of a task or industry, moving past Infrastructure-as-a-service, Platform-as-a-Service, and Software-as-a-service.  

With Solaas, incorporating recent technologies into your organizational systems has become importantly more creative.  Its ability to lower customer risk during implementation and release them from high start-up costs is a significant game changer. What’s more, you get a completely implemented solution with the choice of integrating specialty products at a set month-to-month cost rather than just software. 

Also, the solution provider completely takes care of dealing with the entire landscape of your organization, permitting you to focus on other urgent business regions. 

Present day software is just all around as powerful and strong as the clients who use it, regardless of whether you’ve picked it. For example, data analytics software can’t be changed once and left on auto-mode; it needs consistent tuning. 

Suppose nobody is executing it accurately for you or coordinating the analysis by suggesting the proper appropriate questions. All things considered, you risk losing more subtle or significant questions. Moreover, this disappointment brings in a steep and costly learning curve for organizations. 

SolaaS gives a data science team personally acquainted with the analysis software. This team asks the right question.   

s, shifts through free-form data, and presents it to you with the goal that you can profit from it and pursue informed business choices. In the meantime, it opens up your inward resources to focus on higher-value tasks.  

How Customer Feedback Benefits SolaaS Industry?  

Have you ever thought what are those factors that significantly contribute to the success of SolaaS or SaaS businesses? Generally, you might be thinking about products, cutting-edge technology, tools, skilled employees, and expertise.   

Accurate, but focusing on customer feedback is one way to make your products or services more customer-centric.                           

Listening to customers’ opinions, wants, needs, and expectations is important while developing customer-centric products and services. In addition, customer feedback – collected through a customer feedback app is one of the most effective methods for identifying and resolving product bugs/defects – extremely very important and precious for managed IT support services too.     

Since SolaaS is all about customized implementation and integration of the services, one of the most difficult job is to develop software products based on your customer’s expectations.  

In addition, getting feedback from right channel at the right time using a product feedback tool is important for enhancing the SDLC and software testing process, producing high-quality software products, and integrating them into your client’s organizational structure.   

So, How Solaas Feedback Provides Benefits? 

Improves The Product’s Quality 

Feedback tells you about those areas where you need to still improve. It is still important while the client’s software product is being created and tested.  

QA services are important in the software development life cycle because resolving issues/bugs during development saves time and resources that can be used to build quality products.  

Increases Customer’s Loyalty 

If we consider the customer’s viewpoint: they desire a high-quality product that enhances the product’s usability and overall experience. Clients are constantly satisfied and thankful when they get top quality, and products without any bugs. 

Furthermore, a top-notch product brings down support costs, which is a fundamental thought for any customer. Early product feedback and goal are the most effective methods for making better products with high customer retention.  

Makes Development Cost Cheaper  

Early software testing is basic while creating software products for clients to make changes before it’s past the point of no return. More product changes require additional time to build and test the product. So, you can reduce expenses by asking clients for feedback, which can be collected and managed using customer feedback software. 

Time to Market is Significantly Reduced  

Time spent on development and automation testing is essentially reduced by faster issue/criticism goal. Nonetheless, delays lead to higher development costs, disappointed clients, compromised product quality, and increased time requirements. 

Subsequently, Sol organizations should shorten the SDLC process to furnish clients with their products at the earliest opportunity. Eventually, you can accomplish this with early feedback. 

Helps Stay Abreast of Modern Trends  

Market trends are constantly shifting, particularly in the Solaas Industry. As time passes on and more products are released in the market, the older products quickly become outdated.  Taking customer feedback enables you to stay abreast of modern trends.  

Better Decision-Making 

Whenever a company plans to develop a new software product, senior staff members working in the company will frequently have brainstorming sessions on the same topic. However, identifying customer needs can sometimes depend significantly on customer feedback. 

For example, how is it that someone could make the product without knowing precisely the exact thing buyers want? And thus, feedback facilitates decision-making for product improvement. 

Demonstrate That You Value Customers Feedback  

You must let your customers know that you value their feedback by asking for it. This will let them invest more in your business due to the efforts you put to involve them in its development. You will be able to establish stronger bonds with them by hearing what they say. 

The most effective way to find significant brand envoys who will promote your business positively is through this. Client suggestions are most likely the fastest and most affordable method for drawing in new clients and establish your validity with both current and possible clients. 

Inquiring as to whether they are satisfied or disappointed with your services is constantly valued. Doing so exhibits your regard for their perspective and commitment to them.  

They accept that your principal objective is to address their issues and resolve their issues as opposed to creating a gain. It positions the client at the focal point of your business, which is the appropriate method for leading business. 

Helps Know Your Mistake & Avoid Making Previous Errors  

You currently have the opportunity to gain from earlier mistakes – one more benefit of asking clients for feedback. This is vital, particularly if you have clients who are no longer making  purchases from you. 

In the event that you can figure out why they are doing as such, you might have the option to try not to misstep the same way yet again. Likewise, you will know your missteps and what to do any other way to push ahead to keep clients retained and happy. 

How Does Good Feedback Look Like?  

In general, a good customer feedback system will have a tool and procedure to consolidate feedback from all the channels it enters your business. Product groups can utilize it to gather, arrange, and analyze customer feedback. Moreover, the inspirations driving your creations become straightforward to the group and your clients. 

Here is an outline of a reliable and robust system: 

It empowers you to accumulate feedback from each significant “feedback channel” that clients use to contact your business. 

It doesn’t make a lot of friction to gather this feedback using a customer feedback tool and pass it along to the product team. Low friction is important to empower partners in support and sales to utilize it to give product teams with feedback. 

Your system records feedback and the client’s context (MRR and Plan), permitting you to categorize feedback as indicated by those specifics. 


How businesses are today managing their IT requirements is changing due to Solution-as-a-service offerings. Solaas is integrating all facets of a project or enterprise by addressing some specific business challenges.  

Companies must take collecting and using real-time customer feedback as an important procedure for each team involved in solution development. They must make sure to involve their customers in developing their products.    

Although most customer data is collected after the products have been introduced, they collect some of this information before the products are introduced. In spite of that, regardless of whether it is ahead of schedule or late, customer feedback is pivotal for all factors referenced before that guide in future preparation. 

Sujata Kushwaha

Sujata Kushwaha

Sujata Kushwaha is a Digital Marketing Executive at piHappiness. She is passionate about topics such as SaaS, technology and business.

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