Collect Customer Feedback at Banks, Insurance Companies & Financial Institutions
Being an industry characterized by highly secure regulation, customer experience is incredibly important. Take the next step into developing better customer experiences and strategies with piHappiness Feedback software.
Discover what’s missing
Discover any inconsistencies in the customer experience between all channels, including websites, apps, and contact centers.
Illuminate Better Perspectives
Gain a deeper understanding of the factors that influence customer experience, satisfaction, brand loyalty, and spending behavior.
Identify the actions you need to take and develop a plan for closing feedback loops and resolving customer complaints.
Get better response rates by creating surveys that reach all your clients.
Digital & Offline Capturing
No matter where your users are, use the online or offline surveys across different devices to always get their feedback.
Your customer care staff can be trained using the analytical tools to focus on the most negatively impacted aspects based on feedback received.
Analyze your brand's image
Using one or many metrics to create a survey appropriate for different customers or causes, we ensure to get the most accurate responses to analyze your brand image, loyalty, customer satisfaction and the level of effort they put to reach you.
Custom Demographics and CSAT
Target customers based on their locations to gauge their satisfaction from a zone, division or branch.
Create your own feedback with the help of customizable questions to make the survey a brand specific experience.
Find out how willingly your customers endorse your bank or insurance company and spot dissenters to address their concerns. Brand loyalty is one of the greatest ways to improve your reach and our NPS surveys will help you do just that.
Industry Specific Themes
Use the help of our collection of themes meant especially for the financial industry for more impactful and accurate surveys.
Receive real-time notifications
The technology and systems of piHappiness enable financial institutions, banks, and insurance companies to receive real-time feedback notifications. View negative scores as they arrive based on key personnel or designated officials to ensure a quicker resolution.
Feedback Is the first step toward improved productivity
Schedule for a Demo
Thank you for your interest in piHappiness
Would you like to receive more information about our unified experience platform? Our representative will contact you shortly after you submit the form.
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