Financial institutions and banks across the globe have shown a record growth in their investments…
Chanakya KyathamOctober 31, 2020
COVID-19 has caused a global crisis affecting the companies’ ways of collecting feedback from their…
Chanakya KyathamMay 23, 2020
Employee Experience vs Customer Experience: How They Need to Align Positive customer reviews are bound…
Chanakya KyathamJanuary 22, 2020
Customer service was just a small box a few years ago. But now when technologies…
Chanakya KyathamDecember 26, 2019
While the title statement might sound vague to you at once, when you think of…
Chanakya KyathamNovember 6, 2019
With significant evolution in the working methodology of the market, expectations of consumers have risen…
Chanakya KyathamOctober 28, 2019
Customer Effort Score or CES is a simple metric that is designed to evaluate and…
Chanakya KyathamOctober 23, 2019
In this arena of digitalization, customers have various alternatives for any product or service; therefore,…
Chanakya KyathamSeptember 16, 2019
Generations are divided and classified. Each classification is defined by their birth year. Every set…
Chanakya KyathamAugust 31, 2019
