When it comes to online tools for creating surveys, quizzes, training modules, or knowledge bases, ProProfs is one of the commonly used platforms. But here’s the thing, not every business needs everything ProProfs offers.
There are CX tools out there that are more specialized, more user-friendly, or simply better suited for your specific needs, be it customer experience, e-learning, surveys, or support management. Some tools offer a cleaner interface, better integrations, deeper insights, or more customization.
In this blog, we will list out 8 of the best ProProfs alternatives.
8 Best ProProfs Alternatives & Competitors
Here is a quick overview of ProProfs alternatives & competitors:
- piHappiness
- Typeform
- Classtime
- SurveySparrow
- Google Forms
- iSpring QuizMaker
- Zendesk
- KnowledgeOwl
piHappiness
If you are in search of a customer feedback platform that goes way beyond basic surveys, piHappiness is a great pick. Similar to ProProfs, this platform offers a wide range of tools such as surveys, training, quizzes, etc. piHappiness is laser-focused on helping businesses collect, analyze, and act on customer feedback in a meaningful way.
Whether you are a hospital wanting to understand patient satisfaction, a retail brand tracking in-store experiences, or a bank collecting service feedback, piHappiness makes it easy to capture feedback across multiple channels, such as QR codes, kiosks, web links, tablets, and more.
Besides that, this platform lets you view feedback in real-time, track trends, and identify issues that need quick attention. You can even automate ticket creation for negative feedback and route it to the right teams.
It’s especially great if you need detailed reporting, location-based insights, multilingual surveys, or features tailored to industries like healthcare, hospitality, education, and fitness. If you want a platform built for feedback, quizzes, and training, then piHappiness is worth checking out.
Typeform
Compared to numerous ProProfs competitors, Typeform stands out for one big reason: it makes forms and surveys feel human. If you have ever filled out a boring, traditional form and wished it were more engaging and visually appealing, then Typeform is the best choice.
Instead of showing all questions at once, Typeform presents one question at a time, almost like a conversation. This approach feels more natural and keeps people engaged longer, which is great for boosting response rates. You can use it for feedback surveys, quizzes, lead generation, and even job applications. It also comes with a beautiful, clean design that works well on any device.
However, it’s not built for deep analytics or complex workflows like piHappiness. It’s best if you’re looking for something that’s stylish, easy to use, and gives your customers a smoother experience when filling out forms, quizzes, or surveys.
Classtime
Classtime is mostly designed for educators and trainers. It is not a general-purpose survey tool like ProProfs. Nevertheless, if you are looking to create quizzes, assessments, or interactive lessons, especially in a classroom or online learning environment, this platform is a great option.
It lets teachers or trainers run live sessions, ask real-time questions, and even do collaborative problem-solving activities with students. You can track student understanding instantly and give immediate feedback, which makes it very effective for learning.
While you could technically use it to gather opinions or feedback, it’s primarily built for education. So, if you’re running a school, training program, or workshop where knowledge checks and participation matter, Classtime is a good ProProfs alternative.
SurveySparrow
SurveySparrow is one of the modern, stylish, and affordable alternatives to traditional survey tools. It gives you a lot of flexibility in how you create and send surveys, and the platform puts a big emphasis on conversational feedback. That means the surveys feel more like a chat than a form, which helps in getting better responses.
It supports recurring surveys, offline access, mobile optimization, and even lets you embed surveys in emails or on websites. The dashboard is clean and easy to understand, and the reporting features are solid.
One of its best features is the ability to automate survey workflows, such as sending a follow-up email when someone gives a low score. It is perfect for customer experience teams, HR departments, and marketing teams who need feedback but don’t want the process to feel dull or outdated.
Google Forms
Google Forms is one of the most accessible tools available in the market. It is free, simple to use, and integrates smoothly with other Google tools like Sheets and Drive. If all you need is a basic form or survey, and you don’t care too much about design, branding, or analytics, this is a good choice.
You can create multiple question types, add logic (so people skip questions based on previous answers), and collect responses in a spreadsheet for easy viewing. It is popular among educators, event organizers, small teams, and even for quick employee or customer feedback.
However, it’s limited when it comes to visual design, reporting, and integrations with third-party platforms. If you need advanced insights, customer experience automation, or branded experiences, it might not be the best option. However, for basic use, it’s a reliable, no-fuss tool.
iSpring QuizMaker
iSpring QuizMaker is a specialized tool for creating interactive quizzes and assessments, especially for e-learning and training programs. It is not a typical survey tool. Instead, it’s meant for instructional designers, HR teams, and trainers who want to test knowledge or create certification programs.
The tool offers a wide range of question formats, from multiple-choice to drag-and-drop, and even lets you add media like images, audio, and video. You can track learner performance and even add branching logic to create more dynamic quiz paths.
It’s a desktop-based tool that integrates with popular learning management systems (LMS). Thus, if your main goal is to evaluate skills or knowledge (rather than just collect opinions), iSpring is one of the best ProProfs alternatives.
Zendesk
While Zendesk is primarily known as a customer support software, it can actually serve as an alternative to ProProfs if you are focused on customer communication, ticketing, and support feedback.
It comes with tools for managing support tickets, live chat, and even knowledge bases. Zendesk also allows you to send satisfaction surveys automatically after a support interaction, so you can measure how your team is doing.
It is built for fast-growing teams and enterprises that want to streamline customer service. If your business relies heavily on solving customer issues quickly and getting feedback on those interactions, Zendesk is worth considering. However, it’s not meant for general surveys, training, or quizzes, so it’s ideal only if customer service is your focus.
KnowledgeOwl
KnowledgeOwl is not a standard survey or quiz platform, it’s a knowledge base software. But if you’re using ProProfs to build wikis, manuals, or documentation, then KnowledgeOwl can be a great alternative.
It’s built specifically to help teams organize and share knowledge. You can create public or private knowledge bases, organize content with categories and tags, and even control who has access to what. Writers and editors can collaborate on articles, track version histories, and use built-in search features to make finding info easy for readers.
It’s especially useful for customer support teams, HR departments, and software companies who want to document processes, provide self-service options, or onboard employees more effectively. If creating FAQ content, knowledge base, or internal documentation is a big part of what you do, KnowledgeOwl might be a better fit than a general-purpose tool like ProProfs.
Wrapping Up
There, the list of the top ProProfs alternatives & competitors is done. Whether you want to focus on customer feedback, create quizzes, or build a knowledge base, we have listed the best alternatives for every scenario.
Each of these ProProfs alternatives brings something unique to the table. It’s worth exploring them to see what aligns best with your team’s goals, your audience, and the type of experience you want to offer. Try a few free trials, check out their features, and choose the one that makes your work easier, not more complicated.
