Category Archives: CSAT


Measure Your Customer Loyalty by Combining NPS & CSAT Score

Traditional marketing solutions have always taught how customer satisfaction can lead to growth in the business. But when thought about it practically, it leads to the conclusion that it is not always necessary that customer satisfaction will lead to customer loyalty also. This does not mean again that customer satisfaction should be ignored. The best […]...

NPS or CSAT? Which is More Insightful?

When it is about calculating insights, there are so many software options that companies are making use of today. But two of the most common methods that are really helpful are NPS and CSAT systems. In one instance, both of them seem to be very much similar in terms of their features and objectives.  But […]...
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