Category Archives: NPS


Measure Your Customer Loyalty by Combining NPS & CSAT Score

Traditional marketing solutions have always taught how customer satisfaction can lead to growth in the business. But when thought about it practically, it leads to the conclusion that it is not always necessary that customer satisfaction will lead to customer loyalty also. This does not mean again that customer satisfaction should be ignored. The best […]...
Net Promoter Score SoftwareNPSNPS Software

NPS Guide: Everything You Need to Know and How to Improve it

The Net Promoter Score of the NPS system has become a staple for various business ventures, big and small. To have a personal insight into your customer’s experience and know more about the reflection of your services on brand reputation, stand as priorities when it comes to driving the venture forward.  Now, while you collect […]...

NPS or CSAT? Which is More Insightful?

When it is about calculating insights, there are so many software options that companies are making use of today. But two of the most common methods that are really helpful are NPS and CSAT systems. In one instance, both of them seem to be very much similar in terms of their features and objectives.  But […]...
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