Category Archives: Customer Effort Score

Customer Effort ScoreCustomer Experience SoftwareCustomer Feedback App

What is a Customer Effort Score and Why You Should Measure it

Customer Effort Score or CES is a simple metric that is designed to evaluate and measure the amount of effort a customer puts in during their engagement with any business. This effort can range from anything from a request, finding a product, purchasing a product, checking in, checking out, exploring, and other parts of a […]...
Customer Effort ScoreCustomer Feedback App

Proven Tactics to Increase Your Customer Effort Score

In order to improve the interaction between businesses and clients, Customer Effort Score Software is used. It employs a type of customer survey that measures the ease of interaction between the client and the business; for e.g: query resolution through customer support, making a purchase, signing up for a trial, and so on. It is believed that the […]...
Schedule a Demo

Sign Up