Category Archives: Net Promoter Score Software

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Do’s and Don’ts of Using Net Promoter Score

What is the Net Promoter Score? NPS or Net Promoter Score is a criterion by which companies can measure the satisfaction level of their customers. A simple example is the rating based on 5 stars or 1 to 10 that is frequently asked of consumers on customer feedback software once they have availed a service. […]...
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Increasing Customer Satisfaction through NPS Survey

NPS plays a pivotal role in understanding all there is to know about customer satisfaction improvement. NPS software helps the users in capturing the Net Promoter Score, which is the scoring system that updates you on the customer base’s feedback on your products and services. It helps businesses in understanding the overall customer loyalty and […]...
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Four Ways B2B Companies Can Improve their Net Promoter Score

The sole role of the Net Promoter Score Survey or NPS is to fuel your marketing strategy towards significant success. NPS is a popular scoring system that notifies you on your customers’ feedback regarding all products and services from your company.  For B2B or Business to Business companies, such as for wholesaler-retailer, or wholesaler-manufacturer contracts, […]...
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NPS Guide: Everything You Need to Know and How to Improve it

The Net Promoter Score of the NPS system has become a staple for various business ventures, big and small. To have a personal insight into your customer’s experience and know more about the reflection of your services on brand reputation, stand as priorities when it comes to driving the venture forward.  Now, while you collect […]...
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Focus on Your NPS Passives Instead of Your Detractors

To improve your firm’s NPS (Net Promoter Score) you need to focus on detractors, at the same time, you should not ignore the passives. The NPS formula is simple: “the percentage of promoters” – “the percentage of detractors”. However, this equation includes only detractors and promoters and does not take into account passives that are […]...
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Five Benefits of NPS Program You May Be Missing Out On

The Net Promoter Score or NPS program has been a popular tool to measure customer satisfaction of business services as well as their willingness to recommend the brand to people around them.  In modern times, paid reviews might be in trend but if you have confidence in your marketing strategies, this software comes in handy […]...
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Choose the Best NPS Software for Your Business (2020 Buyer’s Guide)

As we know, recent business ventures rely on the ‘word of mouth’ method through their patron’s reviews and most importantly, willingness to recommend the services to close friends and family. Hence, the Net Promoter Score or NPS helps business owners such as you to assess their customer bases’ loyalty towards the brand and services through […]...
Customer Feedback AppNet Promoter Score SoftwareNPS Software

Anatomy of Promoters Versus Passives Versus Detractors

The Net Promoter Score (NPS) survey is a simple one question survey that finds out how likely a consumer would refer your product to others. The survey asks the customer to rate their experiences, generally on a scale of 0-10. A Net Promoter Score Software collects NPS feedbacks, track changes, and gives actionable insights. The […]...
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