If you are only checking in with employees once a year, you are probably missing out on a lot of valuable insights. Employee needs, concerns, and experiences change all the…
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Have you ever wondered what your customers truly feel about your brand? Sure, they leave reviews, respond to surveys, and mention your company on social media—but do you really know…
Do your customers find it easy to interact with your business, or are they facing unnecessary obstacles that lead to frustration? If you’re unsure, the best step is to measure…
Surveys are an essential tool for collecting customer feedback, but let’s be honest—traditional surveys can sometimes feel tedious. Respondents often abandon them midway due to lengthy text-based options. What if…
Customers are what drives businesses – their experiences, preferences, and opinions shape how brands evolve and refine their products or services. This is why companies actively seek customer feedback—to identify…
What is customer effort score? CES stands for Customer Effort Score. It is a customer experience metric like NPS® and CSAT. CES measures how much effort customers put in to…
What are SMS surveys? SMS surveys are surveys sent via SMS (Short Messaging Service) to gather customer feedback. An SMS survey contains a short message along with a link. The…
What are email surveys? An email survey is a highly effective method used to gather feedback from customers by sending surveys directly through email. In simpler terms, you either embed…
QR codes are everywhere – these black and white codes have become an integral part of our daily lives as they are used to make payments, book tickets, read product…
Customers are undoubtedly the top priority of any business, and their satisfaction is as vital in shaping a company’s success. In fact, studies show that 80% of customers believe the…
We all know that the best way to know what customers are thinking is to conduct surveys and gather their genuine feedback. There are many types of customer experience surveys,…
Behind everything a business does, customers remain the focal point. Why? Because every product they sell or every service they offer, it is for customers (ultimately). To know if…
