Customer experience stands as a vital business element while understanding customer feedback remains essential for creating outstanding experiences that fuel business development. InMoment is a well-known player in the customer feedback software space, provides solutions for collecting and analyzing customer feedback and implementing actions based on those insights. However, it may not suit every business and here are 9 InMoment Alternatives of 2025, that are explored in the blog.
This guide will walk through the best platform for businesses seeking intuitive and effective customer feedback tools.
Top 9 InMoment Alternatives & Competitors of 2025
Here is a list of InMoment alternatives and competitors of 2025 you can consider.
- piHappiness
- Qualtrics
- Medallia
- Delighted by Qualtrics
- SurveyMonkey
- AskNicely
- SurveySparrow
- Birdeye
- GetFeedback
piHappiness
piHappiness is an all-in-one feedback software and affordable InMoment alternative that helps businesses collect, analyze, and act on customer feedback effortlessly. The platform collects feedback across multiple channels such as kiosks, tablets, websites, email, QR codes, WhatsApp, SMS, and more.
With a focus on customer-driven development, piHappiness stays aligned with modern CX needs. The platform is also being used in healthcare, hospitality, education, and government sectors due to its ease of use.
With responsive customer support and strong customizability, piHappiness is the go-to choice among businesses looking at InMoment alternatives.
Key Features:
- Real-time analytics & sentiment tracking
- Custom survey builder with branding options
- Easy-to-use dashboard and automated reports
Free Trial: Yes
Free Account: Yes
Qualtrics
A prominent player in experience management, Qualtrics offers advanced tools with deep capabilities for customer, employee and brand feedback. For large enterprises needing full suite CX platform, Qualtrics advanced predictive analytics and AI-driven insights are highly helpful.
Qualtrics supports multi-language surveys and adaptive designs for global deployment and also integrates with learning platforms, HRIS systems, and advertising tools, helping businesses tie experience data back to ROI-driven actions.
Key Features:
- Predictive intelligence for customer behavior
- Employee experience (EX) tools
- Integrations with tools like Canva, Thematic, and Segment.
Free Trial: Yes
Free Account: Yes
Medallia
Specialized in real-time feedback and AI-driven action recommendations, Medallia is one of the strong InMoment competitors for businesses that capture feedback across digital and physical touchpoints. Medallia best suits enterprise-grade solutions with AI-driven insights.
It provides customer journey analytics that map every touchpoint enabling a holistic view of customer behavior. Medallia’s voice and video feedback features offer a more humanized and expressive way to collect opinions, helping businesses capture nuance beyond text-based data.
Key Features:
- Advanced text analytics and sentiment analysis.
- Role-based dashboards for real-time insights.
- Integration with CRM & support tools
Free Trial: Limited
Free Account: No
Delighted [By Qualtrics]
Delighted is a simple feedback tool for capturing customer sentiment. This lightweight platform focuses on NPS, CSAT, and CES surveys and is ideal for startups and small and medium scale businesses. Delighted integrates easily with third-party apps, allowing businesses to automate workflows like follow-up emails or customer tagging based on survey responses.
Delighted ensures minimal training is required to onboard teams, making it accessible to non-technical users. The downside of Delighted is it lacks the depth of analytics seen in more advanced platforms.
Key Features:
- One-click survey setup
- User-friendly interface
- Pre-built survey templates
Free Trial: Yes [Limited Time]
Free Account: Yes
SurveyMonkey
Known for its user-friendly interface and versatile survey tools, SurveyMonkey provides a flexible and affordable solution for businesses of all sizes. This popular feedback software offers mobile-friendly solutions for customer feedback, market research, and employee engagement.
SurveyMonkey allows multiple users to work on survey design, data analysis, and sharing results across departments. Its benchmarking capabilities let businesses compare their feedback scores against industry standards or competitors, providing context to raw scores. The drawback of SurveyMonkey is limited advanced analytics compared to InMoment.
Key Features:
- Customizable survey templates
- Integrations with Tableau, Microsoft Power BI, and CRMs
- Advanced analytics with data visualization and sentiment analysis
Free Trial: Yes [Limited Features]
Free Account: Yes
AskNicely
For businesses focused on customer loyalty, AskNicely provides specialized NPS-driven feedback. This is a people-powered platform improving the customer experience by aligning closely with employee performance. AskNicely simplifies NPS tracking and customer loyalty measurement.
While AskNicely best fits for sales and service teams improving customer retention, it is not suitable for all industries because of its limited customization for complex survey needs.
Key Features:
- Conversational survey design/interface for higher engagement
- Real-time analytics with NPS, CSAT, and CES tracking
- Integrations with Slack, Microsoft Teams, CRMs and helpdesk tools like Zendesk
Free Trial: No
Free Account: No
SurveySparrow
SurveySparrow offers chat-like surveys and advanced analytics which can lead to higher engagement. It also includes a customer journey builder to trigger feedback collection at different touchpoints, like after a purchase or a support interaction.
SurveySparrow supports recurring surveys with smart scheduling and reminders to ensure consistent data flow over time. With strong customer support, SurveySparrow is a user-friendly InMoment alternative for small businesses and enterprises seeking engaging feedback tools.
Key Features:
- Conversational survey design for higher engagement.
- Real-time analytics with NPS, CSAT, and CES tracking.
- Integrations with Slack, Microsoft Teams, and CRMs.
Free Trial: Yes [Limited Time]
Free Account: Yes [Limited Features]
Birdeye
This software platform reimagines customer feedback by combining reputation management with customer experience tools. The services offered by Birdeye help businesses to collect and manage feedback and monitor online reviews on various portals. It is ideal for businesses aiming to boost online visibility and customer retention.
However, the initial set-up of Birdeye can be time-consuming and making full use of its advanced features requires higher-tier plans.
Key Features:
- AI-powered reputation management across Google, Facebook, and Yelp
- Real-time feedback collection via reviews, surveys, and social media
- Easy-to-use interface for small and large businesses.
Free Trial: Yes
Free Account: No
GetFeedback
GetFeedback is a customer experience platform that integrates tightly with Salesforce, a leading CRM platform. It offers quick surveys and real-time data synchronization, enabling businesses to respond promptly to customer concerns and feedback.
The platform supports multi-channel survey distribution, including email, SMS, website intercepts, and in-app prompts. Moreover, GetFeedback’s visual design tools allow users to maintain consistent branding across all surveys, boosting trust and professionalism in customer communications.
Key Features:
- Offers custom reports and dashboards
- Provides analytics tools that gather important business metrics and track progress
- Customizes various components of surveys like questions, survey frequency, audience size, and anonymity
Free Trial: Yes [Limited Time]
Free Account: No
How to Choose the Right InMoment Alternatives?
InMoment competitors depend on your business needs, budget, and technical requirements. Here are some key factors to consider:
Ease of Use: Platforms like piHappiness and SurveyMonkey offer intuitive interfaces for quick adoption, while Qualtrics and Medallia cater to advanced users.
Pricing: piHappiness and SurveyMonkey offer affordable plans, while Qualtrics and Medallia require custom quotes.
Analytics: For AI-driven insights, Qualtrics and Medallia lead, but piHappiness provide sufficient analytics for most businesses.
Scalability: Enterprises may prefer Qualtrics or Medallia for robust features, while small businesses can opt for Trustpilot or SurveySparrow.
Integration: Ensure the platform integrates with your CRM, helpdesk, or analytics tools (like Salesforce, Zendesk, or Tableau).
Conclusion
In 2025, the feedback software market offers a wealth of InMoment alternatives to suit diverse business needs. Suitable customer feedback software is determined by your business objectives, customer interaction points, and the size of your team. Analyze your business objectives and what is most important for your company, be it user-friendliness, scalability, or detailed analytics, and then search these platforms to find the best match.
