While conducting Net Promoter Score (NPS) surveys, the main importance must be given to timing. Timing is everything for NPS surveys, that is mostly done either through the NPS survey…
Today, if we talk about the quality of healthcare, it doesn’t only pertain to the quality of care that a patient receives. Patients’ expectations today have changed, and so have…
There were times when common feedback survey methods like SMS, Email, Mobile Apps, and Web Link were commonly used by businesses to collect feedback. Some enterprises and large businesses even…
Is your website not meeting the conversion goals? Do customers after visiting your website once do not return? Then you need to find out the reason for this low conversion…
As Microsoft puts it, 96% of our consumers throughout the globe state customer service is one important factor while choosing their brands and remaining loyal. Whereas 68% of the customers…
Customer feedback or reviews help in bridging the gap between the orthodox form of references like word-of-mouth and the ones they provide online. They thus influence your capability of gaining…
The main force behind any business is a happy customer, a satisfied customer. If your products can satisfy your customers, they would refer your business to their peers. However, customers…
If you wish to understand your customers better, you need to understand their expectations, needs, and behaviour. Hence, comes the need for user insight or customer feedback. It is a…
Your first purpose of communicating with the customer is to gather their feedback and the way of communicating has been constantly changing and updating. These recent changes in the global…
The one single factor for the growth and survival of any business is customer satisfaction. However, if you wish to receive an outstanding position in the market, you will have…
Online survey comes of real use for those looking to receive feedback from all corners, be it their customers, their employees, or from any other relevant source. We bring you…
Curious how to create a business that grows multi-folds? Understand how the employee feedback softwares works best for your dreams to culminate. Imagine a situation where a customer is unhappy…