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Hotels and restaurants are nothing without their valuable guests. Hence, it is very important to take care of their guests in the best possible way. One of the best ways to take care of the guests is by conducting surveys and getting their feedback. Improvements in the business can be done based on the feedback.

Though there are so many online survey tools for restaurants available, here are some of the most commonly used and the most efficient ones.

Customer Feedback Management System for Restaurants & Cafes

The option piHappiness is another way to conduct surveys for measuring customer satisfaction. It comes with a quick installation feature for which no difficult technical knowledge is required. With a simple design, it offers a perfect user-friendly experience to the guests and customers who offer their feedback. Also, it is easy to access and use for the restaurant managers and other people in charge of it.

The online survey tools should be such that can be used on any gadget and piHappiness offers the exact option for you. piHappiness offers as many as 28 different types of questions to select from and compatible with as many as 80 different languages. It can be used on automated kiosks, iPads and also can be used online. Apart from being a great survey tool, it also works as a promotional tool where videos and other ads can be displayed. With the feature of multiple locations and multiple languages, it is the perfect option that a restaurant can have.

Survey Monkey

Survey Monkey is one such survey tool that is being used by not only restaurants but also by many other sectors. They have the feature of customizing the survey forms as per the requirement and then sending them across to the customers through email, web, and even social media platforms.

Survey Monkey also comes up with a mobile application so that you can check the responses for the surveys instantly and can even act accordingly. If you are not satisfied with the already existing forms, you can also create your own form with the questions that you wish to add in it.

Google Forms

Start-up restaurants or even at times the big restaurants also make use of Google Forms for the purpose of customer review. It may not have advanced features such as many other online survey tools available but still, it is a great option on which you can trust. It offers you the feature of checkboxes, drop-down menus, multiple choices, and linear scales.

You can easily create graphics through Google Forms and can also customize it to get the perfect survey tool for your restaurant. The data of the Google Forms can be easily exported to Google sheets to check the responses and the data offered by the guests and customers.


The best thing about Qualtrics is that it offers different options for the surveys to be created. When you select the option for customer satisfaction, you can have a number of options to create an engaging feedback survey for your restaurant guests.

It is quite easy to use and also offers the option of customization so that you can create a poll that is user-friendly for the customers. Select the right questions and you will be able to know the nerves of the customers and can get to know the places that you need to work upon and improve.

Lime Survey

Lime Survey is known to be one of the most creative options when it is about customer surveys. It is among those survey options that attract the customers due to the attractive format that it has got.

Apart from the attractive and creative look and the amazing questions to go for, it has also got other features to use. One of those amazing features is the option of language. Thus, you can also collect feedback from your international guests and customers.

Lime Survey is an open-source tool and can be used for free to a limited extent. But if you wish to get the subscription, you can get it at an affordable cost. If you are looking towards the usage of high-volume, getting a subscription for Lime Survey is the best option that you can have.

Final Words

Getting feedback from the guests and customers in a restaurant is very important. In a restaurant, there are a number of things that can be rated such as the food, the environment, the service, and many more. Selecting the right tool such as from piHappiness can help the restaurant in getting the right mix of questions in front of the customers. The experts offer a user-friendly tool that can help the customers in offering their feedback in a much convenient way. Also, the restaurant manager can conveniently analyze the feedback and can take action of improvement according to the information gathered in the survey.

Chanakya Kyatham

Chanakya Kyatham

Chanakya Kyatham is a Senior Digital Marketing Manager at ParamInfo Computer Services Pvt Ltd and piHappiness. He is passionate about topics such as SaaS, productivity, Android and iOS, general technology, and business.

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