Qualaroo is a popular tool for collecting on-site feedback through quick pop-up surveys. It’s especially useful when you want to understand what users are thinking while they’re actively browsing your website or using your product. From exit intent surveys to customer satisfaction questions, it helps businesses get in-the-moment insights.
But like any tool, it’s not a perfect fit for everyone.
Some businesses need more customization, while others want multi-channel distribution, deeper analytics, or simply a more modern interface.
If you’re one of those looking to switch or explore something that better matches your needs, you’re in the right place. In this blog, we’ve listed 9 of the best Qualaroo alternatives and competitors that are worth checking out in 2025.
9 best Qualaroo alternatives and competitors
Here are the top 9 best Qualaroo alternatives and competitors to watch out for in 2025:
- piHappiness
- SurveySparrow
- Delighted
- Lucidya
- Typeform
- Medallia
- Zonka Feedback
- SurveyMonkey
- SurveyLegend
piHappiness
piHappiness is one of the best choices among Qualaroo alternatives, especially if you are looking for a platform that focuses not just on customer feedback but also on employee experience, partner satisfaction, and real-time sentiment tracking. It’s particularly suitable for industries like healthcare, hospitality, education, and retail.
It is relatively easy and quick to create surveys, distribute them, and also analyze the results. What sets piHappiness apart is its ability to collect feedback across multiple channels such as kiosks, tablets, websites, email, QR codes, WhatsApp, SMS, and more. The dashboard is super visual and intuitive, and there’s a dedicated Happiness 360 feature that gives you a complete view of each customer’s feedback journey.
On top of that, it offers automation for case creation (via piSupport), multilingual surveys, and advanced features like role-based dashboards, survey scheduling, and campaign tracking. Besides that, you can monitor your reviews and ratings across all platforms from a single dashboard. This makes it a well-rounded Qualaroo competitor, especially for businesses that want more than just web pop-ups.
Pros:
- User-friendly platform
- Multi-channel feedback collection
- Great for in-location and real-time responses
- CEO and role-specific dashboards
- Built-in case management system
- Flexible survey logic and branching
- 24/7 client support
Cons:
- Limited templates in the free plan
SurveySparrow
SurveySparrow is one of the most popular Qualaroo alternatives. It brings a conversational touch to surveys, making them more engaging and less robotic. If you are tired of boring feedback forms, SurveySparrow’s sleek and friendly interface might be a breath of fresh air. The platform allows you to create NPS, CSAT, CES, employee engagement, and customer journey surveys and even automate them.
You can distribute surveys via email, web, social media, or embed them inside apps. The recurring survey feature is especially useful if you want to track sentiment over time. Unlike Qualaroo, which leans heavily on website behavior-based triggers, SurveySparrow gives you broader feedback options, automation, and team collaboration tools.
Pros:
- Conversational UI improves response rates
- Works for both customer and employee feedback
- Powerful automation and scheduling features
- Clean, modern interface
- Integrates with Zapier, Slack, HubSpot, and more
Cons:
- Limited offline survey functionality compared to competitors
Delighted
Delighted, now a part of Qualtrics, is known for its simplicity. It is one of the easiest Qualaroo competitors to set up and use, making it ideal for startups and small businesses who want fast insights without heavy customization. It focuses on the essentials: NPS, CSAT, CES, and 5-star ratings.
You can send surveys via web, email, SMS, or use kiosk mode. The analytics dashboard is clean and helps you spot trends in real time. It doesn’t offer overly complex survey flows. Delighted is a good Qualaroo alternative if you are looking for something simple and clean.
Pros:
- Super quick to set up and launch
- Ideal for NPS and customer loyalty tracking
- Real-time feedback visualization
- Simple and clean user interface
- Integration with Salesforce, Slack, and Zendesk
Cons:
- Limited customization and survey logic
- Might feel basic for larger enterprises or complex workflows
Lucidya
Lucidya is a powerful Qualaroo alternative built specifically for Arabic-speaking audiences and businesses in the MENA region. It’s more than just a survey platform as it’s an AI-powered customer experience suite that combines social listening, analytics, and customer feedback.
The tool lets you collect feedback from social media, websites, chatbots, and email and then runs AI-driven sentiment analysis to give you a deep understanding of how customers feel. This is especially helpful for brands that want to stay ahead of PR issues or trends. If your business wants advanced analytics, multilingual support, and social data along with feedback, Lucidya makes a solid case as a Qualaroo competitor.
Pros:
- Tailored for Arabic-speaking markets
- Combines feedback, social listening, and analytics
- AI-driven sentiment analysis
- Great for brand monitoring and online reputation
Cons:
- Can be expensive for smaller businesses
- Interface may require a learning curve if you are new to CX platforms
Typeform
Typeform is a long-time favorite for teams that care deeply about design and user experience. It stands out among Qualaroo alternatives because of its one-question-at-a-time format, which feels more like a conversation than a form. This format keeps users engaged, which can significantly boost response rates.
Typeform is ideal for market research, lead capture, employee engagement, and customer satisfaction surveys. It also integrates with hundreds of tools via Zapier, and you can embed the forms on your website or share via link. However, it doesn’t offer real-time targeting or website behavior triggers like Qualaroo, so it’s better for general feedback rather than in-the-moment surveys.
Pros:
- Beautiful, engaging forms
- Great for branding and design control
- One-question flow increases completion rate
- Easy to build and share
- Supports logic jumps and multimedia
Cons:
- Not ideal for real-time, on-site feedback
- Can get expensive if you need advanced features
Medallia
Medallia is one of the well-known names in the customer experience space and one of the most advanced Qualaroo competitors out there. It’s designed for large enterprises that want to capture feedback at every customer interaction point, whether online, in-store, or through call centers.
What makes Medallia powerful is its ability to handle high volumes of data and provide AI-driven insights. The platform captures signals from surveys, social media, chat, and even speech analytics, and uses predictive analytics to highlight pain points or areas for improvement. If your organization is serious about building a structured and scalable voice-of-customer program, Medallia is a strong Qualaroo alternative.
Pros:
- Enterprise-grade features and security
- Advanced AI and machine learning for CX insights
- Real-time feedback from multiple sources
- Seamless integration with CRM and support systems
- Built-in tools for action planning and team collaboration
Cons:
- Can be expensive for small or mid-sized businesses
- Requires onboarding support and technical expertise to get the most out of it
Zonka Feedback
Zonka Feedback is another rising name among Qualaroo alternatives, especially for businesses that want omnichannel feedback without the expensive price tag. Whether you’re gathering insights via kiosk, tablet, web, email, SMS, or WhatsApp, Zonka makes it easy. It offers ready-to-use templates for CSAT, CES, and NPS along with highly customizable workflows.
One of its highlights is real-time alerts and case management, so your team can act on negative feedback quickly. You also get detailed analytics and response trends, which makes tracking customer sentiment easier. For businesses that want a balance of flexibility, simplicity, and affordability, Zonka Feedback is a great Qualaroo competitor to try out.
Pros:
- Omnichannel feedback collection
- Intuitive UI and fast setup
- Real-time alerts and case management
- Smart reporting and survey analytics
- Good value for small and mid-sized teams
Cons:
- Advanced analytics may feel limited compared to enterprise tools
- Some users report occasional glitches in logic jumps
SurveyMonkey
It’s hard to talk about Qualaroo alternatives without mentioning SurveyMonkey, which is one of the most recognized names. It’s widely used for everything from academic research and employee engagement to customer satisfaction and market surveys.
SurveyMonkey offers a massive library of pre-built survey templates and questions, plus features like logic branching, A/B testing, and integrations with Slack, Salesforce, HubSpot, and more. It’s easy to use, scalable, and trusted by businesses of all sizes. That said, SurveyMonkey doesn’t have behavior-triggered surveys or in-app popups like Qualaroo.
Pros:
- User-friendly and widely adopted
- Huge template library and expert-written questions
- Easy collaboration and response collection
- Integrates with most major CRMs and marketing platforms
Cons:
- No native website targeting features like Qualaroo
- Some advanced features locked behind higher-priced plans
SurveyLegend
SurveyLegend rounds out our list of top Qualaroo alternatives with its visually appealing and mobile-friendly survey design. It’s a cloud-based tool that lets you create beautiful, drag-and-drop surveys with zero coding involved. The best part? The surveys are fully responsive, so they look and feel great on mobile devices.
You can collect responses via email, social media, or embed them on your website. It also supports conditional logic, multimedia elements, and live analytics. SurveyLegend is a solid Qualaroo competitor if your focus is on presentation and mobile-first surveys, but it may not offer the behavioral targeting or complex integrations you get with other tools.
Pros:
- Visually stunning survey design
- Easy drag-and-drop builder
- Mobile-first and responsive layout
- Supports images, videos, and audio in questions
- Real-time analytics and export options
Cons:
- Lacks website behavioral targeting
- May not suit large enterprises needing advanced workflows
Wrapping up
Choosing the right feedback tool really depends on your goals. If you want something lightweight and visual, Typeform or SurveyLegend might work best. Need CX tool for enterprises? Medallia has your back. Looking for behavior-based website feedback? Stick with Qualaroo for a more modern, multi-channel approach.
Whatever you choose, the key is not just collecting feedback but also acting on it. Hopefully, this list of Qualaroo alternatives and competitors helps you find a platform that’s the right fit for your customer experience goals in 2025.
piHappiness is an end-to-end customer experience tool and can help you enhance CX. Interested in our platform? Then, schedule a demo now.
