“We see our customers as invited guests to a party, and we are the hosts. It is our job every day to make every important aspect of the customer experience…
Online surveys have become very popular amongst businesses to get a comprehensive insight into their customers’ minds. While these surveys serve the purpose of providing agencies with the essential information…
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs Customer experience has reigned supreme…
“What’s best for your customers is best for your business” – These words have stood the test of time and have proven to be the most effective advice for businesses…
Financial institutions and banks across the globe have shown a record growth in their investments in developing their own mobile applications. The industry alone has 30% more applications than other…
What Is Patient Satisfaction? Patient satisfaction can be defined as a factor indicative of the quality of treatment that a patient receives in a medical facility. Also, it is determinative…
What Is Customer Churn? Loss in the number of customers or clients is known as customer attrition or customer churn. Customer churn analysis helps companies realize what percent of people…
Keeping a pulse on the customers to achieve success in business has become the order of the day. However, with the advent of technology, you no longer must wait for…
Surveys have been one of the most widely used methods for the collection of data and information during research. Although there are various methods of conducting surveys, an Email survey…
What is the Net Promoter Score? NPS or Net Promoter Score is a criterion by which companies can measure the satisfaction level of their customers. A simple example is the…
A global customer experience study by oracle has found that over 70% of senior executives feel that customer experience influences the desire of a customer to be a faithful advocate….
The dawn of the 21st century brought with it many variables with customers, with their requirements evolving with the new advancements in technology. Customer service has become one of the…