The basic tenet of any business is staying as close to the customers as possible, understand how they behave, buying patterns, and preferences, etc. This, feel many business heads, should…
As a sales executive, I have been observing a lot of strategy and data getting tossed around. Many businesses experience a slump post the holiday season. This can be daunting…
The recent report of PwC stated, almost 73 percent of people identify customer experience as one significant factor towards their buying decisions, just after product quality and price. Yet it…
The yesteryears of our grandparents had customer satisfaction measurement through gestures and talks. The customers would smile after they bought something or revisit and that was the indication of customer…
If you actually wish to get ahead in your business, you need to have an excellent strategy for customer experience. A well-planned and executed strategy for customer service will accentuate the…
Are you presently involved in the development of a new service or product? You could try developing the voice of your customer in your development cycle. This article provides three…
Fresh research recently floated on The Harvard Business Review revealed a startling fact. The act of merely asking customers for feedback isn’t enough to prevent customer attrition and seeking more…
A recent study by the Stanford Social Innovation Review divulged something surprising. In the modern era where you can find customer feedback everywhere and immensely benefits the for-profit world, both…
In order to capture consumer insights, customer feedback has been considered the best source. Businesses hence are extensively using customer feedback apps after seeking feedback, analyzing, and then implementing fixes…
Your customers happen to be the most valuable source of info if you are thinking of better product design plus user experience. Appeasing your customers requires a lot of groundwork. First,…
There should be a minimum of 4 User Experience (UX) questions that you could ask along with the best practices on the UX surveys. Not all customers would report the same kind of experience,…
Like all businesses running online you too must have got a website made for yourself. However, what do you do after you find your website not converting, experience customer churn, and…