Traditional marketing solutions have always taught how customer satisfaction can lead to growth in the business. But when thought about it practically, it leads to the conclusion that it is…
The Net Promoter Score of the NPS system has become a staple for various business ventures, big and small. To have a personal insight into your customer’s experience and know…
Customer service was just a small box a few years ago. But now when technologies have advanced to a good extent, customer service has also seen a number of new…
To improve your firm’s NPS (Net Promoter Score) you need to focus on detractors, at the same time, you should not ignore the passives. The NPS formula is simple: “the…
Retaining the employees is one of the toughest tasks today due to a huge number of factors such as work pressure, peer pressure, work culture, and others. You may think…
When it is about calculating insights, there are so many software options that companies are making use of today. But two of the most common methods that are really helpful…
The Net Promoter Score or NPS program has been a popular tool to measure customer satisfaction of business services as well as their willingness to recommend the brand to people…
The system of eNPS of better known as employee Net Promoter Score is somewhat similar to what is used in the case of measuring NPS of customers. Companies measure NPS…
As we know, recent business ventures rely on the ‘word of mouth’ method through their patron’s reviews and most importantly, willingness to recommend the services to close friends and family….
Importance of Customer Satisfaction Surveys All organizations know that consumer satisfaction is an important asset. But many companies do not make it a priority to regularly collect feedback from their…
Businesses today have their priorities set in one department worldwide – acquiring customers and building relationships. However, many of you might not know that it costs approximately 5 times more…
Brand experience has risen to the forefront of the market research landscape, but it is confused with several brands constructs to which the concept is related. Brand attachment, brand attitudes,…