The Net Promoter Score is the well-known CX metric that businesses all over the world use to measure customers’ loyalty. It can be measured utilizing an NPS survey that empowers…
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When the term “Software-as-a-service” first appeared, it was hard to think that even software can be provided as a cloud-based service. However, with the changing time, there came a new…
As man is a social creature, the vast majority of the things that we consume depend on what others like and suggest to us. That’s exactly why today influencer marketing…
Today, many businesses collect customer feedback, however, this is just the first step. They will need a system in place to analyze, categorize, and respond to feedback. Or else, feedback,…
Businesses today are fully aware of the fact that what value a great customer experience holds for their success. And thus, for such reason, they are looking toward incorporating Artificial…
A stream of bad reviews or customer churn can break any SaaS. If you are in a SaaS business, you must be knowing how important is a high retention rate…
Brands are continuously searching for compelling ways of acquiring a larger market share. One methodology that is consistently talked about is the significance of making customized customer experiences. One of…
If your final goal is to understand the customer experience, and you can only look at one thing, just focus on everything your clients are trying to say to you…
Every team in an office utilizes an exceptional blend of metrics to check performance but no metric is more pervasively embraced than Net Promoter Score (NPS). While NPS is not…
It is important to have skills, experience, and a good team to create a product that satisfies your hunger for innovation, but along with that, it is also important to…
Customer engagement and conversions are deeply connected to each other, but building a loyal customer base doesn’t happen overnight. There are numerous theories that estimate the base number of times…
Customer feedback is one of the toughest things to manage. Customer feedback can come in a dozen different formats, and also across a dozen channels, from a dozen different people. …
