Are you presently involved in the development of a new service or product? You could try developing the voice of your customer in your development cycle. This article provides three…
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Fresh research recently floated on The Harvard Business Review revealed a startling fact. The act of merely asking customers for feedback isn’t enough to prevent customer attrition and seeking more…
A recent study by the Stanford Social Innovation Review divulged something surprising. In the modern era where you can find customer feedback everywhere and immensely benefits the for-profit world, both…
In order to capture consumer insights, customer feedback has been considered the best source. Businesses hence are extensively using customer feedback apps after seeking feedback, analyzing, and then implementing fixes…
Your customers happen to be the most valuable source of info if you are thinking of better product design plus user experience. Appeasing your customers requires a lot of groundwork. First,…
There should be a minimum of 4 User Experience (UX) questions that you could ask along with the best practices on the UX surveys. Not all customers would report the same kind of experience,…
Like all businesses running online you too must have got a website made for yourself. However, what do you do after you find your website not converting, experience customer churn, and…
Covid 19 was nothing short of a huge blow that stormed the business/corporate world, many of which are still trying to gather themselves up. Workforce scattered, mostly working from remote locations, the clients…
Are you planning to launch a new product or service? Have you ever asked yourself, what is the difference between a business that is successful from one that is unsuccessful?…
Surveys conducted by governments, like census, identifying the child mortality rates, economic status of a community, etc. play an inevitable role towards helping the public sector prioritize their requirements. Government agencies…
If you wish to stand apart in competition, a unique and exclusive customer experience is a proven method. This statement finds its sound footage in retail because here customer experience…
Companies have been losing almost $1.6 trillion per annum because of customer churn. Also, the study from Forrester states, it costs 5 times as much to acquire new customers than…
