Salesforce is the world’s best-known Customer Relationship Management (CRM) platform for managing customer interactions. Integrating…
Chanakya KyathamJuly 4, 2019
In the age of the digital world, customers have bountiful of available alternatives, when they…
Chanakya KyathamJune 29, 2019
Anatomy of Promoters Versus Passives Versus Detractors In general, a Net Promoter Score (NPS) survey…
Chanakya KyathamJune 1, 2019
According to 2021 Customer Experience Trends Report by Zendesk.com, about 50 percent of respondents are…
Chanakya KyathamMay 30, 2019
Globally, businesses are adjusting how they evaluate customer experience. The Customer Effort Score (CES) is…
Chanakya KyathamMay 30, 2019
Customer feedback forms a vital component of any business that is often ignored or overlooked.…
Chanakya KyathamMay 8, 2019
