Net Promoter Score is the most important metric to measure customer loyalty and overall satisfaction…
Sujata KushwahaJanuary 13, 2023
As man is a social creature, the vast majority of the things that we consume…
Sujata KushwahaDecember 27, 2022
If your final goal is to understand the customer experience, and you can only look…
Sujata KushwahaNovember 16, 2022
Every team in an office utilizes an exceptional blend of metrics to check performance but no metric…
Sujata KushwahaNovember 14, 2022
As the familiar axiom goes, - in the event that you don't ask, you won't…
Sujata KushwahaJuly 29, 2022
While conducting Net Promoter Score (NPS) surveys, the main importance must be given to timing.…
Sujata KushwahaJune 20, 2022
“We all need people who give us feedback. That’s how we improve.” — Bill Gates Student…
Chanakya KyathamMay 26, 2021
The Net Promoter Score of the NPS system has become a staple for various business…
Chanakya KyathamDecember 30, 2019
To improve your firm’s NPS (Net Promoter Score) you need to focus on detractors, at…
Chanakya KyathamDecember 24, 2019
