Generations are divided and classified. Each classification is defined by their birth year. Every set…
Chanakya KyathamAugust 31, 2019
Continuously evolving landscape, cutthroat competition, and rising expectations have become a general rule of thumb…
Chanakya KyathamAugust 19, 2019
One of the most essential tenets of business is making sure that your customers are…
Chanakya KyathamJuly 8, 2019
Salesforce is the world’s best-known Customer Relationship Management (CRM) platform for managing customer interactions. Integrating…
Chanakya KyathamJuly 4, 2019
The customer experience does play a prominent role for the success of a business. In…
Chanakya KyathamJuly 1, 2019
In the age of the digital world, customers have bountiful of available alternatives, when they…
Chanakya KyathamJune 29, 2019
Anatomy of Promoters Versus Passives Versus Detractors In general, a Net Promoter Score (NPS) survey…
Chanakya KyathamJune 1, 2019
According to 2021 Customer Experience Trends Report by Zendesk.com, about 50 percent of respondents are…
Chanakya KyathamMay 30, 2019
Globally, businesses are adjusting how they evaluate customer experience. The Customer Effort Score (CES) is…
Chanakya KyathamMay 30, 2019
