Experts have stated that employee experience is equally important. This leads to better productivity of the employees in the workplace and also leads to higher retention. It is to provide…
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The current business arena is fiercely competitive. Organizations need to go beyond customer satisfaction by aiming to provide a delightful experience – something that keeps loyalists returning to you for…
Businesses don’t run on how you keep selling and marketing your brand. Involving customer experience and establishing an interpersonal relationship. By sharing their connection with the brand can help reach…
Business text messages are an effective method to capture consumer feedback about your services or products, customer care, and general brand experience. On average, most surveys obtain a response rate…
Positive customer reviews are bound to make the employees happy, as it shows that they’ve done their job right. Not to forget, a customer can make a business reach profitable…
As per the new era in Retail, the concept of customer service is getting redefined. With more number of virtual stores replacing sores of brick and mortar, the customer experience…
In 2020, digitalizing the banking sector is a prominent stepping stone towards streamlining and improving customer experience. And within this process, the customer feedback tools and software for banks is…
Traditional marketing solutions have always taught how customer satisfaction can lead to growth in the business. But when thought about it practically, it leads to the conclusion that it is…
The Net Promoter Score of the NPS system has become a staple for various business ventures, big and small. To have a personal insight into your customer’s experience and know…
Customer service was just a small box a few years ago. But now when technologies have advanced to a good extent, customer service has also seen a number of new…
To improve your firm’s NPS (Net Promoter Score) you need to focus on detractors, at the same time, you should not ignore the passives. The NPS formula is simple: “the…
Retaining the employees is one of the toughest tasks today due to a huge number of factors such as work pressure, peer pressure, work culture, and others. You may think…
